Onboarding Lead 19846

LOOKING FOR STELLAR TOP CANDIDATES

Position : Onboarding Lead
Working Hours : Full-Time Monday - Friday 9:00 am - 5:00 pm EST
Search Location : South Africa or Philippines
Salary : $2000 USD base salary Performance Incentives (OTE
: approximately $3000 USD per month)
: The Final Salary Offer depends on the clients decision interview results and experience

About the Client:

A Company that provides innovative healthcare technology solutions.

About the Role:

We are seeking an Onboarding Lead to improve onboarding performance coach team members and create scalable processes that drive successful patient outcomes. This is a hybrid leadership role combining coaching operational excellence quality assurance and performance management.

Role Responsibilities:

Team Leadership & Coaching:

• Lead and support a growing onboarding team.
• Conduct daily call reviews and quality assurance assessments.
• Coach onboarding specialists to improve performance and customer outcomes.
• Deliver feedback training and ongoing development initiatives.
• Help design and implement performance incentive programs.

Operational Excellence:

• Monitor onboarding metrics and identify trends.
• Optimize onboarding workflows and customer journeys.
• Identify recurring issues and escalate findings to leadership and technology partners.
• Partner with vendors and internal stakeholders to improve onboarding success rates.

Customer Experience:

• Support onboarding and retention activities as needed.
• Troubleshoot complex onboarding scenarios.
• Help improve onboarding scripts workflows and customer communications.
• Ensure customers receive a positive and supportive experience throughout onboarding.

Requirements:

• Previous experience leading or coaching customer-facing teams.
• Experience in sales leadership onboarding leadership customer success leadership or call center management.
• Strong performance management and coaching abilities.
• Analytical mindset with experience using metrics to drive improvements.
• Excellent communication and interpersonal skills.
• Strong organizational and project management skills.
• Comfortable working in rapidly evolving environments.
• Experience creating or improving operational processes.

Preference:

• Experience in healthcare healthtech SaaS customer success or contact center.
• Experience conducting QA reviews and coaching sessions.
• Experience managing onboarding or implementation teams.
• Experience working with remote teams.
• Familiarity with KPI management and incentive design.

NOTE: We prioritize the processing of one application at a time. If you have applied for multiple job openings within our organization we kindly request that you direct any update inquiries to the team responsible for handling your initial application.