Officer, Risk Execution

To conduct quality evaluations audits and assessments of business processes as well as monitor compliance with company policies procedures and regulatory requirements. Identify process gaps risks and areas for improvement and provide detailed feedback and recommendations to management and operational teams. To analyze quality trends and performance data to identify recurring issues and prepare and present quality reports scorecards and management information. To support the implementation of corrective and preventive actions.

Qualifications :

Type of Qualification: NQF 5 (Higher Certificate)
Field of Study: Short Term Insurance

Experience Required
5-7 years relevant service and/or sales experience (e.g. Short Term Insurance Sales or Claims / Branch or Contact Centre). Knowledge of relevant product (Personal lines Insurance) processes and systems. Previous Customer Call Centre experience is compulsory.

2 years experience in quality assurance.

Additional Information :

Behavioural Competencies:

• Following Procedures
• Interacting with People
• Managing Tasks
• Meeting Timescales
• Providing Insights
• Taking Action
• Upholding Standards

Technical Competencies:

• Banking Process & Procedures
• Compliance
• Insurance Principles
• Insurance Products & Services
• Product and Services Knowledge
• Product Knowledge (Consumer Banking)
• Risk Identification

Remote Work :

No

Employment Type :

Full-time