Officer, Client Liaison

To provide limited first-level support by conducting comprehensive and accurate investigation diagnosis and resolution of queries within the agreed turnaround times and against world class operations standards ensuring a positive client experience client satisfaction and minimised risk and losses to SBG.

Qualifications :

Type of Qualification: Diploma
Field of Study: Business Commerce

Experience Required
Service Management
Operations
2-4 years
Client relationship experience resolving client services issues with demonstrated ability to interact across multiple internal stakeholders.

1-2 years
Experience in General client services and / or support capability with proficient technical experience.

Additional Information :

Behavioural Competencies:

• Developing Expertise
• Documenting Facts
• Embracing Change
• Examining Information
• Interacting with People
• Interpreting Data
• Making Decisions
• Managing Tasks
• Producing Output
• Resolving Conflict
• Thinking Positively
• Upholding Standards

Technical Competencies:

• Active Listening
• Client Relationship Management
• Client Servicing
• Collaboration
• Continuous Improvement
• Creative Problem Solving
• Query Resolution

Remote Work :

No

Employment Type :

Part-time