Night Manager

Join the lively team at Mama Shelter Cape Town as our Night Manager! Youll be the guardian of the night ensuring everything runs smoothly while our guests enjoy a cozy peaceful stay. Lets make the nighttime magical together!  

THE MISSION

• Nighttime Leader: Take charge of the hotel during overnight hours ensuring seamless operations across all departments.
• Guest Experience Champion: Deliver exceptional guest service handle escalated concerns and create memorable experiences for our guests.
• Team Coach: Lead and support the night team ensuring everyone is motivated engaged and delivering Mama-style hospitality.
• Decision Maker: Act as the manager on duty confidently handling unexpected situations and making operational decisions when needed.
• Safety & Security Guardian: Oversee hotel safety security procedures and emergency responses to ensure a secure environment for guests and staff.
• Operational Expert: Monitor daily operations coordinate between departments and ensure all standards and procedures are maintained throughout the night.
• Communication Bridge: Prepare detailed handovers and collaborate closely with department leaders to ensure a smooth transition into the day shift.
• Performance Driver: Identify opportunities to improve service efficiency and guest satisfaction while maintaining Mama Shelters unique energy and standards

Ready to light up the night at Mama Shelter Cape Town We cant wait to hear from you! Lets create magical nighttime moments together!  

Qualifications :

MADE FOR YOU ONLY IF...

• Previous experience as a Night Manager Duty Manager Front Office Supervisor or in a similar hotel leadership role.
• Strong knowledge of hotel operations guest service standards and overnight hotel procedures.
• Experience handling guest escalations operational incidents and unexpected challenges with confidence and professionalism.
• Familiarity with hotel PMS systems and night audit procedures.
• Excellent communication and leadership skills with the ability to inspire and support a team.
• Ability to work independently take ownership and make sound decisions during overnight shifts.
• A positive approachable attitude that helps both guests and colleagues feel supported and welcome.
• A passion for hospitality and creating memorable.

Additional Information :

YOUR LITTLE EXTRAS: 

• Youre a natural problem solver: You dont just identify challenges; you find solutions that keep guests happy and operations running smoothly.
• You love developing people: You enjoy coaching supporting and bringing out the best in your teammates.
• You understand the bigger picture: You can balance guest satisfaction operational excellence and business needs all at once.
• Youre adaptable and flexible: No two nights are ever the same and youre ready for whatever comes your way.
• You take pride in creating memorable experiences: You know that great hospitality doesnt sleep and neither does your commitment to our guests.

Were sure you know the beat: 

• 1st verse:We set up a first telephone interview with our HR if your application moves to our rhythm. 
• Chorus:After the successful telephone interview we will see you at Mama be ready! (chorus x2 depending on the position) 
• Last verse:Mama wont leave you wondering; you will have an answer from us whatever the outcome. 

Remote Work :

No

Employment Type :

Full-time