NetSuite Support Consultant

Potentiam is a fast-growing global offshore solutions provider connecting top talent with leading UK and European businesses. With offices across South Africa Romania India and Brazil we offer international exposure real career progression and the opportunity to work with high-performing global teams.
We combine global opportunity with local support giving you the chance to grow make an impact and build a long-term career in a business thats scaling fast.

Global clients. Clear progression. Real opportunity.

About Our Client

Our client is a NetSuite Solution Provider with offices in both Dublin and Belfast offering local NetSuite implementation development and support services. They have a broad spectrum of customers across several sectors including manufacturing services distribution and field service management.
Our client believes in getting it right first time and this applies to everything they do from finding the right people to how they approach a new project and everything in between.

Purpose of role
The role will involve providing operational and technical assistance to our clients customers over the phone or email. Video calls will also be required depending on the nature and complexity of the issue.
They are looking for somebody with the capacity for analytical thinking where they will be able to diagnose and troubleshoot support cases resulting in efficient resolutions for our customers. Experience in a similar software support role or with ERP/Accounting software preferrable.

Duties and responsibilities

• Providing solutions to customer support cases whether this is general enquiries or practical resolutions
• Working through assigned cases and taking ownership of cases to completion
• Nurture and maintain strong customer relationships
• Professional Communication with customers and internal teams while working through support cases
• Seek assistance from internal teams
• Follow standard company procedures to update cases and communicate with customer
• Shadowing experienced consultants on more complicated/technical problems to improve understanding and knowledge

Skills/Experience

• Basic ERP/Accounting knowledge
• Exceptional problem-solving skills with ability to analyse complex problems research solutions and follow through with the resolution
• Excellent written and verbal communication skills
• Exceptional at multi-tasking
• Ability to work effectively with a diverse customer base and adapt to different industries and requirements
• Detail-oriented with a commitment to customer satisfaction
• Ability to work collaboratively in a team environment
• A good knowledge of the Microsoft suite of products particularly Excel
• Capable of delivering end user training

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