National Installations Technical Manager

System Enablement and Process Optimisation

• Seamlessly integrate all projects into existing installation workflows and operational processes.

• Identify recommend and implement improvements to installation processes tools and systems.

• Align project execution with FSM PSO FSM Mobile and other critical business systems.

• Drive national standardisation of rollout methodologies documentation and system usage.

• Lead the optimisation and enhancement of FSM-related platforms.

• Manage system integrations to ensure alignment with operational workflows.

• Administer system access permissions and security controls according to governance standards.

• Lead System Integration Testing (SIT) and User Acceptance Testing (UAT) activities.

• Monitor system performance and implement strategies to ensure stability and efficiency.

• Ensure data accuracy and consistency across all operational platforms and reporting tools.

• Support digital transformation initiatives including workflow automation and process improvements.

Installations Project Management

• Lead the full project lifecycle for all installation-related initiatives.

• Define project scope timelines deliverables dependencies risks and success criteria.

• Develop and track detailed project plans schedules and resource allocation.

• Monitor project delivery against milestones budgets and operational capacity.

• Identify assess and mitigate project risks with appropriate escalation and governance.

• Drive structured project governance including reporting and PMO compliance.

• Ensure smooth handover of completed solutions into business-as-usual operations.

• Coordinate internal and external stakeholders to align sales customer and technical teams.

• Facilitate Agile ceremonies such as stand-ups backlog refinement and sprint reviews.

• Partner with Learning and Development on training materials and deployment readiness.

Customer and Stakeholder Management

• Act as the central point of coordination between customers and internal delivery teams.

• Translate customer rollout requirements into actionable operational and technical plans.

• Manage rollout schedules to align with customer readiness and operational capacity.

• Ensure proactive communication expectation management and milestone visibility.

• Oversee project closure activities including sign-off documentation and billing.

• Lead and develop high-performing cross-functional teams.

• Drive collaboration across internal departments and external partners.

• Lead change-management initiatives to ensure adoption of new systems and processes.

Financial Management

• Manage project budgets cost controls and resource utilisation.

• Ensure accurate financial tracking cost recovery and alignment of invoicing with deliverables.

• Support commercial forecasting ROI assessments and profitability analysis.

• Implement cost-reduction and efficiency initiatives.

• Manage vendor contracts licences and service-level agreements.

• Drive accountability for financial integrity wastage and compliance.

Governance and Compliance

• Maintain comprehensive audit trails and documentation for all systems and project changes.

• Ensure compliance with IT governance frameworks POPIA and applicable ISO standards.

• Facilitate Change Advisory Board (CAB) processes and deployment approvals.

• Implement structured change-management and rollback procedures.

• Conduct internal governance reviews and support audit activities.

• Report governance and compliance metrics to executive leadership.

Qualifications

• Essential: Matric (NQF 4)

• Essential: National Diploma in Engineering Technical IT Project Management or related field (NQF 5)

• Essential: Project Management certification (PRINCE2 PMP Agile or similar)

• Essential: PSIRA registration Minimum Grade A

• Desirable: Degree in a relevant Technical or Business discipline (NQF 6)

Experience

• Minimum 5 years of project management experience in a technical or operational environment.

• Minimum 3 years of managerial or supervisory experience.

• Proven experience managing large-scale rollouts or multi-site implementations.

• Demonstrated ability to coordinate cross-functional teams.

• Experience in field service installations or technical delivery environments.

• Proven track record in new system rollouts and operational optimisation.

• Experience in troubleshooting complex business and operational challenges.

• Computer Literacy (MS Office and Outlook).

• Valid South African Drivers Licence.

• Medical Aid

• Pension Fund