Mr D Operations Associate 2

Mr D a division of the Takealot Group is looking for a highly talented Operations Associate 2 to join our team in Cape Town.

Think youve been challenged before Think again!

• Scale: Show the millions of Mr D customers what you can do
• Learn: We work with the best of the best and then some.
• Grow: Expand your career in the fast-growing Takealot Group: Mr D and TFS. We like to promote from within: Heres your chance.

Why Join Mr D

At Mr D we are passionate about delivering exceptional customer experiences through innovation and data-driven strategies. As the CRM Lead/Head of CRM you will play a critical role in shaping how we engage with our customers driving growth and building long-term loyalty. If you thrive in a fast-paced collaborative environment and are excited about the opportunity to lead a high-performing team wed love to hear from you!

About the role:
The purpose of this role is to execute manage and improve our operations support functions.

Your responsibilities will include:

Operational Support and Efficiency:

• Assist in managing day-to-day operations across various business verticals within MrD contributing to smooth and efficient trade operations.
• Map existing as-is operational workflows identify systemic inefficiencies and design optimised to-be process architectures
• Leverage AI-powered automation tools to partially or fully automate manual processes.
• Structure and write clear operational guides for two distinct audiences: step-by-step SOPs for human teams and structured rule-sets/prompts for AI agents.
• Evaluate operational health through a process-driven lens continuously monitoring and optimising the performance accuracy and quality of tasks handled by human teams and AI agents
• Participate in the implementation and refinement of operational processes to boost trading efficiency on the MrD platform.
• Support continuous improvement initiatives to enhance operational processes using data to inform and guide decisions.

Data Analysis and Reporting:

• Analysis of operational data to generate actionable insights aimed at improving customer experience efficiency and cost optimisation
• Support in collaborating with cross-functional teams to identify performance bottlenecks and areas for improvement.
• Automate manual and routine reporting workflows leverage generative AI tools
• Build update and refine operational dashboards

Skills & Attributes required:

• Strong analytical ability supported by solid Excel skills showcasing the capability to dissect data and derive meaningful insights.
• Ability to identify areas of improvement indicating a proactive stance towards enhancing processes and outcomes.
• Enterprising spirit and ability to take ownership of tasks reflecting a drive to innovate and lead initiatives.
• Willingness to buy into the requirements of a fast-paced start-up environment with an understanding that peak activity may occur after traditional hours highlighting flexibility and dedication.
• Ability to verbalize as well as visualize findings and results emphasizing the importance of clear and effective communication both verbally and through visual means.
• Strong team player indicating the importance of collaboration and mutual support within a team setting.

Qualifications:

• Relevant bachelors degree in commerce engineering finance or related field.
• At least 3 years of experience in operations particularly in e-commerce logistics supply chain Operations focused Management Consulting or a related fast-paced industry.
• Proficiency in advanced Excel
• Knowledge of SQL or Python Zendesk Looker Process Mapping Tools is advantageous

Lets talk about life @ Mr D

• The power is in your hands: We offer a market-related Total Remuneration Package which allows full flexibility according to your needs. Go on be the master of your own destiny.
• No doors: We arent fans of stuffy offices or siloed work environments. See someone you like High five collab and make something great.
• Online Learning: Share ideas and grow with global industry leaders who are all just a Slack message away. Love to learn Up-skill with free access to courses on Prosus Academy and more.
• Good times: Get to know the other extraordinary minds in the takealot group during regular social events and out-of-office activities (think hikes think mini golf think good times).
• Birthday leave: Cake Day all the way. Enjoy your day off - you deserve it.
• Help when you need it most: Confidential counselling legal support and financial guidance for free anytime anywhere.
• Free parking: No more 5km fun runs to your desk (unless you want to).

Like what you see

If you meet the above you are an Extraordinary Mind. Apply today!!

Mr D is an Equal Opportunity Employer. Applicants from previously disadvantaged groups and people with disabilities will be given preference