Maintenance Administrator

JOB SUMMARY

Coordinate with other departments using telecommunications devices in order to respond to requests and resolve maintenance issues and to put rooms needing maintenance out of order. Coordinate and schedule with other departments in the event of major system shut down or major repair or improvement. Maintain purchase orders log and file purchase orders upon payment ensuring that orders match packing slips.

Follow all company and safety and security policies and procedures; report maintenance problems safety hazards accidents or injuries; complete safety training and certifications; and properly store flammable materials. Ensure uniform and personal appearance are clean and professional maintain confidentiality of proprietary information and protect company assets. Welcome and acknowledge all guests according to company standards anticipate and address guests service needs assist individuals with disabilities and thank guests with genuine appreciation. Speak with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; listen and respond appropriately to the concerns of other employees. Ensure adherence to quality expectations and standards. Visually inspect tools equipment or machines. Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance. Read and visually verify information in a variety of formats (e.g. small print). Enter and locate work-related information using computers and/or point of sale systems. Perform other reasonable job duties as requested by Supervisors.

CANDIDATE PROFILE

Education and Experience

Education: High school diploma/G.E.D. equivalent

Related Work Experience: At least 2 years of related work experience

Supervisory Experience: No supervisory experience is required

CRITICAL WORK ACTIVITIES

Safety and Security

• Report work related accidents or other injuries immediately upon occurrence to manager/supervisor.
• Follow property specific procedures for handling emergency situations (e.g. evacuations medical emergencies natural disasters).
• Follow company and department safety and security policies and procedures to ensure a clean safe and secure environment.
• Maintain awareness of undesirable persons on property premises.

Policies and Procedures

• Follow company and department policies and procedures.
• Ensure uniform nametags and personal appearance are clean hygienic professional and in compliance with company policies and procedures.
• Protect the privacy and security of guests and coworkers.
• Maintain confidentiality of proprietary materials and information.
• Protect company tools equipment machines or other assets in accordance with company policies and procedures.
• Perform other reasonable job duties as requested by Supervisors.

Guest Relations

• Welcome and acknowledge each and every guest with a smile eye contact and a friendly verbal greeting using the guests name when possible.
• Actively listen and respond positively to guest questions concerns and requests using brand or property specific process (e.g. LEARN PLEASED Guest Response LEAP) to resolve issues delight and build trust.
• Address guests service needs in a professional positive and timely manner.
• Assist other employees to ensure proper coverage and prompt guest service.
• Provide assistance to individuals with disabilities including assisting visually hearing or physically-impaired individuals within guidelines (e.g. escorting them when requested using words to explain actions writing directions on paper moving objects out of the way or offering access to Braille or TDD phones).

Communication

• Prepare and review written documents (e.g. daily logs business letters memoranda reports) including proofreading and editing written information to ensure accuracy and completeness.
• Talk with and listen to other employees to effectively exchange information.
• Exchange information with other employees using electronic devices (e.g. pagers and two-way radios email).
• Answer telephones using appropriate etiquette including answering the phone within 3 rings answering with a smile in ones voice using the callers name transferring calls to appropriate person/department requesting permission before placing the caller on hold taking and relaying messages and allowing the caller to end the call.
• Speak to guests and co-workers using clear appropriate and professional language.
• Discuss work topics activities or problems with coworkers supervisors or managers discreetly and quietly avoiding public areas of the property.

Assists Management

• Assist management in preparing payroll of hourly employees (e.g. ensure accuracy adjustments and distribution).
• Ensure employee compliance with company standards and policies and external regulations (e.g. safety OSHA department-specific procedures such as food standards).
• Assist management to ensure that hourly employees have the necessary resources to effectively perform their jobs (e.g. supplies equipment and inventory).

Working with Others

• Handle sensitive issues with employees and/or guests with tact respect diplomacy and confidentiality.
• Support all co-workers and treat them with dignity and respect.

Quality Assurance/Quality Improvement

• Comply with quality assurance expectations and standards.

Physical Tasks

• Read and visually verify information in a variety of formats (e.g. small print).
• Visually inspect tools equipment or machines (e.g. to identify defects).
• Enter and locate work-related information using computers and/or point of sale systems.
• Move lift carry push pull and place objects weighing less than or equal to 10 pounds without assistance.

Maintain Building and Property

• Report any serious maintenance problems unusual findings or safety hazards immediately to the manager/supervisor.

Maintain Records or Logs

• Coordinate with Housekeeping or Front Desk to put rooms needing maintenance out of order.

Coordinate with Others

• Coordinate with other departments using telecommunications devices in order to respond to requests and resolve maintenance issues.
• Coordinate and schedule with other departments in the event of major system shut down or major repair or improvement.

Warehouse

• Maintain purchase orders log and file purchase orders upon payment ensuring that orders match packing slips.