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M365 & SaaS Solutions Specialist (Tier 3 Lead)
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
20 August 2026 (29 days ago)
Posted:
Application Deadline:
17 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Location: Cape Town Work Type: Hybrid (3 days in office) Job ID: J107258
About our client:
This award winning software company has offices in the US UK and South Africa. You will join a talented team of curious creative and driven individuals who are dedicated to empowering organisations to overcome various business challenges using their cloud-based product. Diversity and inclusion is at the core of this companys collaborative environment.
What you will be doing:
- Own and resolve complex high-impact platform incidents requiring deep log analysis and technical troubleshooting.
- Guide client stakeholders on optimal SharePoint Online configurations permissions and Power Automate integrations.
- Lead smoke testing during software go-lives and deployments to safeguard client stability.
- Act as a trusted advisor during critical incidents communicating technical solutions clearly to client management.
What our client is looking for:
- 5 - 7 years in technical consulting SaaS application engineering or L3 escalation support.
- 4 years of hands-on technical experience specifically configuring and troubleshooting SharePoint Online Microsoft 365 architecture and Power Automate workflows within a SaaS IT consulting or cloud environment.
- Proven ability to run root-cause analysis file detailed bug reports and interface with engineering teams.
- Strong client-facing communication skills under high-pressure scenarios.
For a more comprehensive list of opportunities that we have on offer do visit our website - Support Consultant SaaS Microsoft 365 SharePoint Online Power Automate Incident Management Technical Consulting SLA Management Cloud Deployments Escalation Point
Required Skills:
Senior Support Consultant SaaS Microsoft 365 SharePoint Online Power Automate Incident Management Technical Consulting SLA Management Cloud Deployments Escalation Point
