Luxury Villa & Accommodation Manager

Luxury Villa & Accommodation Manager (Live-in preferred)

Benguela Cove Lagoon Wine Estate Walker Bay Hermanus

About Us

Benguela Cove is a five-star wine estate on the Walker Bay coast with twelve luxury villas and Benguela Manor at its heart. We need a manager who runs the whole accommodation business from the booking to the final inspection and who will not let a standard slip.

You will own both the guest journey and the revenue. Every villa will be flawless before the guest arrives every booking handled with precision and every departure leaves a reason to return.

What you will do

• Manage all bookings and the full reservations process for the villas and the Manor including enquiries confirmations payments deposits and guest communication.
• Run RoomRaccoon day to day with accurate rates availability add-ons and reporting.
• Drive occupancy direct bookings and revenue working alongside our sales and travel trade team.
• Own housekeeping presentation and maintenance across every villa with daily inspections and a pre-arrival inspection before every check-in.
• Lead train and hold accountable the housekeeping grounds and guest services teams.
• Design arrivals welcome touches and special-occasion moments that guests remember.
• Resolve guest issues personally and immediately and protect our five-star reviews.
• Manage budgets suppliers and maintenance schedules.

What you bring

• At least five years managing luxury villas five-star hotels lodges or private reserves with at least two years leading a team.
• Strong command of property management and booking systems. RoomRaccoon experience is an advantage.
• Computer literacy to match: Excel email and reporting at ease.
• A track record of five-star ratings and an exacting standard of cleanliness and presentation.
• Commercial sense with confidence in occupancy rates and revenue.
• The ability to lead with authority and warmth and to keep good people.
• Wine interest and knowledge or the appetite to build it.

What we offer

• A competitive monthly salary plus a performance bonus linked to guest ratings and villa revenue.
• Live-in accommodation on the estate.
• Estate benefits including wine dining and the Pirate Adventure Golf and Splash Park.
• The chance to lead one of the Western Capes most ambitious villa portfolios.

Required Experience:

Senior Manager