Life Operations Administrator (Long-Term Insurance)

Guardrisk is the undisputed market leader in cell captive insurance and risk solutions. We are renowned for our innovative approach to cell captive structures and other alternative risk transfer solutions for our clients. Guardrisk offers clients custom designed cover and is registered in South Africa as an insurer for all statutory classes of non-life and life insurance business.

The Life Operations Administrator provides dedicated administrative and coordination support to the Head of Life Operations and the broader Life Ops function with a specific focus on:

• System due diligences
• Onboarding due diligences (cells binder holders administrators)
• Operational documentation control
• Workflow coordination across Life Ops stakeholders

The role exists to ensure accuracy completeness traceability support and governance discipline across Life Operations activities without holding decision-making authority.

Administer and co-ordinate Life Operations onboarding due diligence processes for:

• New cell captives
• Binder holders
• Administrators
• New products (where applicable)

Track and manage receipt of all required onboarding documentation including:

• System documentation
• Claims processes
• POPIA and TCF evidence
• Training and operational materials

Maintain structured version-controlled onboarding folders within approved Teams channels.

Ensure due diligence packs are complete accurately indexed and audit-ready.

Track turnaround times and escalate delays to the Head of Life Operations.

System Due Diligence & Access Administration

Administer system due diligence documentation for Life Operations including:

• Claims systems
• Policy administration systems
• Reporting and data capability reviews
• Coordinate system walk-through sessions and document outcomes.
• Collate and maintain system evidence for governance and audit purpose
• Assist with system access administration requests and evidence collation (no approval authority)

Life Operations Workflow & Tracking

Maintain Life Operations tracking tools for:

• Onboarding due diligence
• System due diligences
• Operational follow-ups and actions
• Monitor workflow progress and ensure visibility of outstanding actions.
• Support preparation of monthly Life Operations reports through collation and administration

Documentation Governance & Audit Support

Ensure Life Operations documentation complies with:

• POPIA requirements
• Internal governance standards
• Audit and regulatory expectations
• Support evidence preparation for:
• Internal audits
• Third-Party Assurance reviews
• Regulatory and governance submissions
• Maintain organised and traceable records for Life Operations activities

Stakeholder & Meeting Administration

• Coordinate meetings related to onboarding and system due diligence
• Prepare agendas packs and minutes where required
• Track action items and follow-ups
• Liaise with internal stakeholders (Portfolio Managers IT Risk Compliance) and external administrators on administrative matters

Ad hoc Projects

• Miscellaneous projects from time-to-time
• Allowing for additional opportunity to grow own accountability and responsibility outside main KPIs
• Providing assistance to Life Ops Head on other or alternate functions
• Allowing for further development of own abilities

Qualifications

Matric / Grade 12

Experience

24 years experience in Life insurance operations or Insurance administration

Computer literacy essential (Word/Excel/Outlook/PowerPoint)

Presents a professional image

Excellent communication (verbal & written) interactive skills

Strong interpersonal persuasive negotiation and presentation skills

Works under pressure

A passionate team player

Displays sound planning & organizing skills

Displays tact diplomacy & empathy

Sound problem solving skills and ability to take ownership for problems

High stress tolerance levels

Key Accountabilities

Coordinates operational onboarding and system due diligence administration

Maintains accurate auditable Life Operations documentation

Tracks operational workflows and escalates risks and delays

Supports governance audit and compliance processes through evidence collation

Interfaces with internal and external stakeholders on operational administration matters

Knowledge Skills and Abilities

Strong administrative and organisational skills

High attention to detail and document accuracy

Ability to manage multiple workflows concurrently

Clear written and verbal communication

Confidentiality and data-handling discipline

Proactive escalation of risks and delays

Intra and interpersonal relationship building

Client Service Delivery

Use knowledge of our products to secure end-to-end finalisation of all customer interactions

Facilitates problem solution across organisational boundaries

Responsible for managing reputation risk

Responsible for managing finalization (and ongoing maintenance) of any issues identified

Responsible for ensuring that service delivery to clients intermediaries binder holders and cell captives are consistent with best practice

Personal Effectiveness

Accountable for service delivery through own efforts

Individually accountable for managing own time tasks and output quality

Make increased contributions by broadening individual skills

Collaborate effectively with others to achieve personal results

Accepts and lives the company values

Relationship Building

Owning the relationship with selected intermediaries Binder Holders and Cell Captive representatives

Developing and maintaining effective working relationships with external and internal clients

Personal interaction when liaising with Clients/ Intermediaries/ Binder Holders and Cell Captive representatives

Specific KPAs

Onboarding and system due diligences completed accurately and on time

Improved audit readiness and documentation quality

Reduced Administrative Burden on the Head of Life Operations

Clear visibility and tracking of Life Operations workflows