Learnership Food and Beverage (Western Cape)

Course Content:

• Learn to Describe layout services and facilities of the organisation.
• Learn to Describe the sectors of the Hospitality Travel and Tourism Industries.
• Learn to maintain health hygiene and a professional appearance.
• Learn to communicate verbally.
• Learn to maintain effective working relationships with other members of staff.
• Learn to display cultural awareness in dealing with customers and colleagues.
• Learn to perform basic calculations.
• Learn to prepare and clear areas for table service.
• Learn to provide a table service.
• Learn to provide a table drink service.
• Learn to maintain the drink service.
• Learn to maintain the table service.
• Learn to prepare and clear areas for table service.
• Learn to clean and restock drinks machines/equipment.
• Learn to clean and store glassware.
• Learn to handle and dispose of waste.
• Learn to handle and store cleaning equipment and materials.
• Learner to provide a carvery/buffet service.
• Learner to prepare service and clear function rooms.
• Learner to monitor customer satisfaction.
• Learn to serve bottled wine .
• Learn to prepare and serve spirits and liqueurs.
• Learn to recommend present and serve wines .
• learn to supervise the running of a function.
• Learn to maintain a safe working environment .
• Learn to maintain a secure working environment .
• Learn to monitor and maintain health safety and security.
• Learn to provide First Aid .
• Learn to conduct on-the-job coaching .
• Learn to develop self within the job role .
• Learn to Introduce new staff to the workplace.
• Learn to plan staff training and development in own area of responsibility.
• Learn to Contribute to the identification of short term supply needs.
• Learn to maintain a preventative maintenance programme.
• Learn to maintain the cleaning programme for own area of responsibility.
• Learn to maintain the receipt storage and issue of goods.
• Learn to operate a payment point and process payments.
• Learn to handle and record refunds.
• Learn to source information about self-employment opportunities.
• Learn to process incoming and outgoing telephone calls.
• Learn to plan organise and monitor work in own area of responsibility .
• Learn to identify work opportunities.
• Learn to apply for a job or work experience placement