Lead Booking Specialist

Work Hours: Monday to Friday 8:00 AM 5:00 PM CST
Pay Range: $800 $1200 / month (varies based on skill set and experience level)
Location of Search: South Africa Philippines Latin America
Work Location: RemoteA premier synthetic turf installation company dedicated to providing high-quality residential and commercial turf solutions. We pride ourselves on delivering excellent customer service precision scheduling and seamless communication from lead generation to project completion.The Lead Booking Specialist is responsible for managing inbound inquiries qualifying prospective clients and scheduling consultation appointments for our sales team. This role serves as the primary contact point for potential customers ensuring a high conversion rate from lead to booked appointment.

• Lead Pre-Qualification: Conduct outbound phone outreach using structured scripts to gather project details timelines property specs and budget expectations; screen out unqualified leads.
• Quote Follow-Up & Re-Engagement: Execute consistent follow-up cadences on sent quotes and re-engage cold/inactive leads to uncover booking opportunities.
• Appointment Booking & Handoff: Schedule qualified appointments directly onto the lead sales consultants calendar complete pre-appointment documentation send reminders and execute seamless handoffs to sales leadership.
• CRM Operations: Maintain accurate contact records call logs task cadences and pipeline stages inside Go High Level.

• Experience: 25 years in appointment setting lead generation inside sales call center outreach or customer service (home services landscaping or construction experience preferred).
• Technical Proficiency: Experience with Go High Level (or similar CRMs) calendar scheduling software VoIP systems and Google Workspace / MS Office.
• Communication & Execution: Exceptional verbal and written English with a confident phone presence; strong multi-lead tracking and organizational skills.
• Setup: High-speed internet dedicated remote workspace and a professional headset setup.

• Total qualified appointments booked per week and lead-to-consultation conversion rates.
• Consistent follow-up on sent quotes and aged leads (>3 days).
• Accuracy of lead profiles and pre-appointment notes in Go High Level.
• Smooth handoffs to sales leadership post-booking.

Required Experience:

IC