Key Account Manager Dischem Durban Based
Job Location:
Durban - South Africa
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
At Beiersdorf we want to help people feel good about their skin and our commitment goes far beyond caring for skin. For 140 years we have developed innovative skin and body care products for well-known brands such as NIVEA Eucerin La Prairie Hansaplast and Labello. We act according to our purpose WE CARE BEYOND SKIN and take responsibility for our consumers our employees the environment and society.
Behind every brand every product and every accomplishment are our more than 20000 employees. It is for them that we live an inclusive culture of respect and trust that is strongly aligned with our values CARE COURAGE SIMPLICITY and TRUST. We also embrace diversity by valuing the uniqueness of each individual and being committed to equal opportunities for all.
Principle Accountabilities
1) General Provides effective co-ordination of sales planning trade investments relevant NPD and Re-launches between Sales and Customer Marketing ensuring the achievement of brand and customer short and long term objectives
2) Sales Targets Accurate forecasting informed by trends promotional activity ROS customer stock holding and monthly Net Sales target achievement
3) Customer Meetings Plan and set up meetings with the relevant customer contacts. Prepare monthly & quarterly customer reviews with analysis and recommendations to address risks and opportunities. Document clear actions and discussion points in customer contact report which must be filed and sent to relevant stakeholders (internally & externally) within 72 hrs of customer meeting
4) Activities Negotiate customer activities deals and promotional confirmations in compliance with the agreed ABP signed off at the beginning of each year. Variations to the plan must be agreed and signed off by the SD. Control and monitor co-op spend and discounts in line with TTC guidelines. Ensure monthly accrual of discounts and spend in line with monthly forecasting
5) Assortment Ensure that all agreed skus are listed ranged and available on shelf at all times. Monthly distribution/availability reviews at DC and store level to be monitored
6) NPDs Launch NPDs to customers appropriately to ensure that products get listed and ranged across all relevant targeted stores in a timely and efficient manner. Take ownership all launches until the NPD is physically on shelf in all ranged stores
7) Customer related queries & issues internal and external Respond to any queries conflict or issues relating to his or her customer account (s) and find resolution within an acceptable time period (24hrs max)
8) Price Increases Ensure that PIs are introduced to customers appropriately to ensure that pricing is accepted and facilitated in a timely and efficient manner
9) Store Visits Regularly visit the trade in line with set Scorecard targets reviewing product on-shelf availability customer specific issues and competitor activities. Feedback and photographs are to be communicated to relevant stakeholders (National Ops Manager 3rd Party Sales & Merchandising partner NSM Marketing & Sales)
10) Trading Terms - Negotiate Trading Terms with customers appropriately to ensure agreements are reached within the BDF trading term parameters
11) Pricing Responsible for the implementation within account responsibility of the RSA BDF Price list trading terms and the financial consequences thereof. Dealing parameters in both depth & frequency must be adhered to at all times. All relevant supporting documentation to be submitted timeously and within guidelines (SPAs Sallys Tallys). Liaise with CSO regarding order processing pricing discrepancies and the resolution of any issues
12) Relationships Acts as the internal and external Customer Champion ensuring customer and 3rd Party relationships are established through partnership collaboration and co-creation
13) Collaboration Together with the broader Sales team create and implement a annual customer account plan that ensures the delivery of brand category and customer objectives whilst ensuring the delivery of agreed sales profit pricing and distribution targets
Education
BCom Degree or suitable tertiary qualification
Experience
Minimum of 5years Key Accounts experience at an FMCG Company
Skills
PC/IT: Computer literate i.e. proficient in Microsoft office (Excel Word Power point)
Your responsible TA Partner is Akash Sharma. Please apply online via the Beiersdorf Career Siteuntil23rd October 2026.
Required Experience:
IC
About Company
We care for skin, we care for people and we care beyond skin. That is what makes us unique.
