Junior Training Content Designer
Job Location:
Cape Town - South Africa
Monthly Salary:
Experience Required:
Posted:
Application Deadline:
Vacancies:
Job Summary
We are looking for a creative and detail-oriented Training Content Designer to join our Learning & Development team. The successful candidate will support the design and development of engaging training materials that help contact center baes build the knowledge and skills required to deliver excellent customer service.
This role is ideal for someone passionate about learning design content creation and improving learner engagement.
Key Responsibilities
Design and develop training materials including PowerPoint presentations learner guides job aids and facilitator guides
Convert operational processes and policies into clear easy-to-understand training content
Assist in developing onboarding refresher and upskilling training programs
Create assessments quizzes and scenario-based learning activities
Update and maintain training materials when processes or systems change
Collaborate with trainers QA teams and operations to identify training needs
Requirements
Minimum Requirements
Matric (Grade 12) Essential
Diploma or qualification in HR Training & Development Education Communications or Instructional Design Advantageous
12 months experience in a training or content development environment - Preferred
Strong writing content design and attention to detail
Proficiency in Microsoft PowerPoint Word and Excel
Key Competencies
Training content development
Instructional design fundamentals
Communication and writing skills
Planning and organization
Stakeholder collaboration
Why Join Us
Opportunity to grow within Learning & Development
Work in a fast-paced contact center environment
Contribute to developing high-performing customer service teams
Required Skills:
Grade 12 Certificate with English and Mathematics/Mathematical Literacy. Minimum 3 years proven Team Leader experience in a contact center (BPO) environment. Experience within the Healthcare Medical Pharmacy or Patient Support sectors is advantageous. Tertiary qualification in a related field (advantageous). Strong interpersonal and communication skills with the ability to motivate diverse teams. High level of accountability professionalism and responsibility for team performance. Organized analytical and highly target-driven. Ability to prepare accurate performance reports and communicate insights to management. Strong customer focus and excellent people management skills. Ability to engage with clients three times a week on your performance South African Citizen. Own transport (advantageous). Ability to work 24/7 rotational shifts aligned with UK time zones. High proficiency in English (read write speak). Clear criminal record.
