Junior Business & Systems Analyst

The Junior Business & Systems Analyst is a foundational role within Syntechs Development & Systems Operations (Dev & Sys Ops) division reporting to the Head of Development & Systems Operations.

As Syntech continues to grow and evolve this role plays a key part in supporting the ongoing enhancement and optimisation of our business systems and processes. The successful candidate will serve as the analytical link between business stakeholders and technical teams gathering requirements mapping business processes coordinating user acceptance testing and maintaining the documentation that supports scalable efficient operations.

Working closely with teams across Sales Warehouse Finance and Marketing you will translate business needs into clear functional requirements validate system enhancements and contribute to maintaining high standards of data quality and governance. Through these efforts you will help drive informed decision-making operational excellence and continuous improvement across the organisation.

This role offers exceptional hands-on exposure to business analysis process improvement automation and AI-enabled solutions across Syntechs core platforms including ERP e-commerce work management and system integration applications. As part of a team that designs develops and supports its systems in-house you will have the opportunity to make a meaningful impact while developing valuable technical and analytical expertise.

Why Syntech

At Syntech were a forward-thinking technology-driven company guided by our core values:

• Appreciation of excellence: Celebrate exceptional work & ideas.
• Honourable candour: Build trust with honesty transparency & accountability.
• Thirst for learning: Stay curious embrace feedback & continuously grow.
• Commitment to innovation: Drive change through constant iterative improvement.

If you thrive in a high-performance fast-paced environment love solving complex challenges and are passionate about achieving exceptional results Syntech is the place for you.

Requirements

• Final-year student or recent graduate in Information Systems Computer Science Industrial Engineering or equivalent.
• Exposure to any ERP CRM or work-management platform (e.g. Fincon MS Dynamics Oracle ) through internship project work or a part-time role is advantageous not required.

Skills

• Strong problem-solving skills with a curiosity to investigate issues and find root causes.
• Excellent technical communication clear documentation user guides and specifications.
• Process mapping and flowcharting (BPMN swimlanes or similar).
• Comfortable interviewing stakeholders and translating business needs into structured requirements.
• Working knowledge of SQL and comfortable working with structured data (JSON in particular).
• Familiarity with low-code/no-code automation tools such as Make n8n Zapier or RPA platforms.
• Basic understanding of AI concepts and their practical business application.
• Awareness of data governance and privacy principles (POPIA) advantageous.
• Basic HTML/CSS/JavaScript nice to have not required.

Personality traits

• Results-oriented highly organised and a natural problem-solver.
• Collaborative and team-focused but able to work independently when required.
• Comfortable engaging stakeholders at all levels and asking why until the real requirement surfaces.
• Ability to adapt to new technologies and tools.
• Committed to ongoing learning and development.