IT Technician

• Hardware & OS Maintenance: Install configure and maintain Windows and Linux/Ubuntu PCs laptops and peripheral hardware across all branches.

• Printer Management: Install configure and calibrate business printers; manage and maintain the branch loan printer pool.

• Repairs: Ensure all hardware repairs are completed and shipped out to branches timeously.

• Domain Administration: Manage user accounts password resets and profile unlocking within Active Directory.

• Network Troubleshooting: Monitor and troubleshoot LAN/WAN ADSL 3G Wi-Fi and VoIP issues; escalate complex network queries to the Network Administrator.

• Email Administration: Troubleshoot mail accounts and manage mail server queues (releasing/deleting large emails).

• Helpdesk Operations: Provide remote and telephonic support resolving tickets logged in the Unibase job system within SLA.

• Software Deployment: Install and configure core OS and 3rd-party software (e.g. Unibase Emulator ProClarity internal catalogues).

• Vendor Liaison: Collaborate with Unibase consultants to resolve ERP system and branch printing issues.

• Education: Matric (Grade 12) essential; a relevant IT qualification is highly advantageous.

• Experience:

  • Minimum 3 years of hands-on IT hardware support experience.

  • Minimum 2 years of telephonic helpdesk support experience.

• Technical Proficiency: Microsoft Active Directory MS Office (Word/Excel) and Unibase Emulator.

• License: Valid Code 08 drivers license.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IFyou meet the above requirements and want to make a career-changing move apply today by emailing your CV to emailprotected