IT Technician
Job Location:
Germiston - South Africa
Monthly Salary:
Posted:
Application Deadline:
Vacancies:
Job Summary
Job Title:
IT Technician
Job Purpose:
Our client is seeking a highly experienced IT Professional who takes ownership of complex escalated technical challenges across the network server and end-user environments. The individual requires a deep hands-on technical background and should be comfortable working collaboratively (sometimes independently) on high-impact issues and permanently resolving problems through root cause analysis.
Responsibilities:
- Training and support of userbase on IT Systems
- Maintaining mail infrastructure (Postfix Sendmail Exim) including Antispam/Antivirus policy DNSBL configuration SMTP protocol troubleshooting and mail routing
- Configuring and administering Fortinet firewall estates (policy configuration VPN security profiles high availability)
- Configuring and maintaining Mikrotik network infrastructure including routing and inter-site connectivity and troubleshooting
- Wireless network deployment and troubleshooting
- Providing advanced technical support for critical desktop and server issues
- Actioning Service Desk ticket queues ensuring SLA compliance and quality of escalated resolutions
- Producing technical documentation and knowledge base procedures
- Identifying opportunities for and implementing automation and scripting to reduce manual workload across the team
- Configuring IP camera/CCTV infrastructure including network integration
- Ensuring completion of daily operational checklists and reporting status to the IT Manager
- Proactive monitoring and capacity/performance management of connected devices and inter-branch connectivity
- Performing Root Cause Analysis on recurring or high-impact incidents implementing permanent resolutions through root cause analysis
- Undertake travel to sites to perform installations and maintenance as required
- Creating deploying and administering Windows Server environments () including DHCP DNS Active Directory configuration Group Policy and forest/domain administration
- Deploying and maintaining Hyper-V virtualization infrastructure including host configuration guest provisioning and server migrations
- Administering Biometric Access Control systems including integration and troubleshooting
- Minimum 12 years experience as an IT professional with a track record of resolving escalated issues and supporting end-users across face-to-face and remote channels
- Minimum 8 years experience configuring implementing and maintaining corporate LAN & WAN environments
- Advanced proficiency with Microsoft Windows (10 11) in a distributed environment
- Advanced proficiency with Microsoft Office (2016 - 2024) and Office 365 including deployment and administration
- Proven experience deploying and administering Windows Server (2016 - 2025)
- Strong knowledge of hardware/software configuration installation and lifecycle management
- Advanced troubleshooting diagnostic and problem-solving skills with a focus on root cause analysis on complex issues
- Experience leveraging AI tools (e.g. Claude AI) to improve IT operations support or documentation workflows
- Strong networking expertise including switch and router configuration
Required Experience:
IC
About Company
We strive to be the recruitment partner of choice for our clients candidates and team, in South Africa, across the African continent, and globally.
