IT Support Technician

A leading project management and infrastructure consulting company is seeking a a proactive and technically skilledIT SupportTechnician professional to join their team in Stellenbosch. The successful candidate will be responsible for providing first-line IT support maintaining the companys IT infrastructure and assets and ensuring the smooth day-to-day operation of hardware software and network services across multiple branches.

Responsibilities:

First-Line IT Support

• Provide first-line technical support to internal users via phone email remote support and in person.
• Troubleshoot and resolve hardware software printer network and peripheral issues.
• Escalate complex technical issues to the outsourced IT support provider where appropriate.
• Install configure and maintain desktops laptops software and related IT equipment.
• Set up and manage user accounts permissions and access within Active Directory and Microsoft 365.

Systems & Infrastructure Support

• Monitor and maintain IT systems and network performance to ensure reliability and uptime.
• Support Microsoft 365 services remote access solutions and video conferencing platforms.
• Assist with system upgrades deployments and other IT-related projects.
• Monitor server storage capacity and perform housekeeping where required.

IT Asset Management

• Maintain an accurate inventory of company IT assets and equipment.
• Assess hardware requirements and proactively recommend replacements or upgrades.
• Coordinate quotations and procurement for new hardware and equipment.
• Prepare configure and deploy new devices for users.

User Support & Administration

• Assist with employee onboarding and offboarding including workstation setup account creation and equipment recovery.
• Maintain accurate support documentation ticket records and asset registers.
• Ensure users receive timely and professional support while maintaining excellent customer service standards.

General IT Support

• Support desktop PCs laptops printers scanners telephony networking equipment and other peripherals.
• Assist with LAN connectivity and basic infrastructure troubleshooting.
• Perform general IT administration and ad hoc technical support as required

Requirements:

• Previous experience in an IT Support Technician Helpdesk or Desktop Support role.
• Relevant IT qualification or certification (CompTIA A N Microsoft or similar) will be advantageous.
• Experience supporting Microsoft Windows operating systems and Microsoft 365.
• Basic knowledge of Active Directory networking and hardware troubleshooting.
• Experience supporting printers desktops laptops and peripheral devices.

Skills:

• Strong troubleshooting and problem-solving abilities.
• Excellent customer service and communication skills.
• Strong organisational and time management skills.
• High attention to detail and accuracy.
• Ability to prioritise multiple support requests effectively.
• Proactive dependable and solutions-driven.
• Ability to work independently while collaborating effectively within a team.
• Willingness to continuously learn and adapt to new technologies.