IT Services Manager

Join a fast-paced FMCG business where technology enables operational excellence across manufacturing distribution and business operations.

We are seeking an experienced IT Services Manager to lead the delivery of secure reliable and cost-effective IT services across infrastructure networks cloud platforms cybersecurity vendor management and service operations. Reporting to the Group IT Executive you will drive service excellence technology modernisation business continuity and continuous improvement while ensuring technology services align with business objectives.

• Lead IT infrastructure cloud network and end-user technology services.
• Ensure high availability performance security and resilience of IT environments.
• Manage technology vendors service providers contracts and SLAs.
• Drive cybersecurity risk management disaster recovery and business continuity initiatives.
• Lead change management operational governance and continuous service improvement.
• Manage IT operational and capital budgets technology roadmaps and lifecycle planning.
• Develop and lead high-performing IT teams focused on service excellence.

• Bachelors Degree in Information Technology Computer Science Information Systems Engineering or related field.
• ITIL Foundation certification.
• 8-10 years experience in IT Operations Infrastructure Service Delivery or Technology Services.
• Minimum 5 years leadership experience.
• Proven experience managing enterprise infrastructure cloud services networks cybersecurity vendors contracts and budgets.
• Experience within manufacturing FMCG logistics or distribution environments will be advantageous.

• Postgraduate qualification.
• ITIL 4 Cloud Cyber Security TOGAF PMP PRINCE2 Agile or related certifications.

You are a strategic yet hands-on technology leader who can balance operational excellence service delivery cybersecurity vendor performance and business stakeholder expectations in a complex multi-site FMCG environment.

Apply if you are passionate about building resilient secure and scalable technology services that enable business growth and operational efficiency.