IT Officer

Our client is seeking a proactive and technically skilled IT Officer to take ownership of its internal IT operations across multiple sites. This hands-on role offers the opportunity to manage infrastructure Microsoft 365 cybersecurity end-user support and technology initiatives while driving innovation through AI and automation.

Key Responsibilities

• Manage IT hardware procurement and maintain the company asset register.
• Support and administer network infrastructure servers firewalls VPNs and connectivity.
• Administer Microsoft 365 Exchange Online Entra ID (Azure AD) SharePoint Teams OneDrive licensing and cloud backup solutions.
• Provide first- and second-line technical support including user onboarding and offboarding.
• Manage third-party IT vendors ISPs software subscriptions and service level agreements.
• Maintain printers peripherals and desktop environments.
• Develop and maintain IT policies disaster recovery and business continuity documentation.
• Lead cybersecurity initiatives including endpoint protection vulnerability management Microsoft Defender email security phishing response and security awareness.
• Monitor and manage endpoints using RMM platforms such as N-Central.
• Drive AI and automation initiatives including Microsoft Copilot implementation.

Minimum Requirements

• National Diploma or Bachelors Degree in Information Technology Computer Science or a related field.
• 36 years experience in an internal IT Support or IT Officer role.
• Experience supporting multi-site environments.
• Experience managing IT vendors and Internet Service Providers.

Technical Skills

• Microsoft 365 Administration
• Exchange Online
• Microsoft Entra ID (Azure AD)
• SharePoint and Microsoft Teams
• Active Directory and Group Policy
• Windows Server
• TCP/IP Networking VLANs and Wi-Fi
• Firewall Administration
• Microsoft Defender
• Endpoint Security
• RMM platforms (N-Central or similar)
• Cloud backup solutions
• Remote support tools
• Patch management and vulnerability scanning

Desired Attributes

• Self-motivated and proactive.
• Excellent communication and interpersonal skills.
• Strong organisational and problem-solving abilities.
• High attention to detail and integrity.
• Able to work independently and manage multiple priorities.
• Passion for AI and emerging technologies.

Only shortlisted candidates will be contacted.
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