IT Manager

The IT Manager will be responsible for defining and executing the enterprise IT strategy that supports the companys corporate commercial and operational functions.

This is a hands-on strategic IT leadership role with full accountability for the organisations IT environment including:

• Enterprise applications
• IT infrastructure and cloud platforms
• Microsoft 365 and identity
• Data governance
• Cybersecurity
• IT service delivery
• IT strategy and governance
• Technology integrations and automation

The successful candidate will initially be the sole IT resource within the organisation with responsibility for establishing the IT function and subsequently building and managing a growing IT team.

Responsibilities:

• Define and execute a 35-year enterprise IT strategy.
• Align the IT roadmap with corporate commercial and operational objectives.
• Establish IT governance frameworks aligned with ISO ITIL and industry best practices.
• Act as the custodian of enterprise architecture technology standards and IT policies.
• Develop and maintain technology roadmaps and infrastructure plans.
• Ensure IT investments support business growth and operational efficiency.
• Own the end-to-end lifecycle of enterprise applications from implementation through to optimisation and retirement.
• Manage and optimise integrations between:
  • ServiceNow
  • Sage 300
  • Microsoft 365 / Google Workspace
  • Microsoft Azure
• Drive automation and digitisation of business processes.
• Ensure data consistency integrity and appropriate governance across enterprise systems.
• Identify opportunities to improve business processes through technology.
  

• Lead the organisations transition from Google Workspace to Microsoft 365.
• Develop and execute the Microsoft 365 implementation and migration strategy.
• Take ownership of the full Microsoft 365 lifecycle including implementation administration security governance and optimisation.
• Ensure Microsoft 365 is fully integrated with the organisations wider IT environment.
• Manage Microsoft 365 identity security collaboration and productivity services.
• Establish appropriate Microsoft 365 governance policies and access controls.
  

• Architect implement and manage enterprise workloads within Microsoft Azure.
• Manage Azure virtual machines application hosting and cloud infrastructure.
• Manage identity and access through Microsoft Entra ID.
• Ensure secure connectivity between cloud and enterprise services.
• Implement high availability resilience and disaster recovery capabilities.
• Monitor and optimise cloud performance scalability and costs.
• Maintain secure reliable and scalable infrastructure.

• Take full ownership of enterprise IT service delivery across all business units.
• Establish and maintain SLAs and OLAs.
• Implement and govern incident problem and change management processes through ServiceNow.
• Ensure a consistent and reliable end-user experience.
• Oversee endpoints collaboration platforms user support and IT operations.
• Establish appropriate IT processes procedures and documentation.
• Ensure business-critical systems remain available and operational.

• Define and implement the enterprise cybersecurity strategy.
• Manage and improve:
  • Identity and access management
  • Endpoint security
  • Cloud security
  • Data protection
  • Security governance
• Ensure compliance with POPIA internal security policies and applicable industry standards.
• Drive security practices aligned with ISO 27001 principles.
• Identify and mitigate IT and cybersecurity risks.
• Establish appropriate security policies controls and monitoring processes.

• Initially operate as the sole IT professional taking full ownership of the organisations IT environment.
• Establish the IT operating model processes and standards required to support future growth.
• Develop the IT function as the organisation expands.
• Recruit mentor and manage additional IT resources as the team grows.
• Provide technical leadership and establish clear responsibilities across the IT function.
• Balance hands-on technical delivery with strategic IT management.

• Bachelors degree in Computer Science Information Technology or a related field.
• 510 years experience within IT.
• Previous experience within the Telecommunications Connectivity or ICT industry is essential.
• Demonstrated experience managing an organisations IT environment end-to-end.
• Strong combination of technical hands-on experience and IT management capability.
• Experience establishing or developing an IT function is highly advantageous.
• Experience managing or mentoring IT teams with the ability to build and scale a team.
  

• ServiceNow ITSM workflow automation and service management
• Google Workspace Current collaboration email and identity platform
• Microsoft Azure Infrastructure compute identity and security
• Sage 300 Finance procurement and reporting