IT Enterprise Solutions Engineer ERP

1. ERP Architecture and Platform Operations

• Administers the Epicor Kinetic estate (LIVE TEST DEV) including environment refreshes backups baseline-aligned version upgrades and patch management.

• Oversees system architecture design technology stack alignment infrastructure scaling and database health (SQL Server monitoring recovery models and system agent checks).

• Maintains deployment registers for customizations Application Studio setups BPM directives Epicor Functions and configuration changes.

2. Integration Design and Operations

• Designs implements and maintains internal and external system integrations (MES CRM Banking/FNB/JP Morgan Tax/Avalara Shipping/QuickShip Concur).

• Utilizes middleware REST and OData APIs to establish workflows data mapping and retry/replay procedures for failed interface messages.

• Manages credentials endpoints certificate renewals and cross-system data reconciliation reports.

3. Governance Security and Master Data

• Administers user provisioning role-based security field-level security and periodic segregation of duties (SoD) reviews.

• Executes controlled data loads/corrections using DMT and enforces master data governance to maintain the ERP as the single source of truth.

• Oversees the reporting catalog BAQs SSRS reports and label printing infrastructure (BarTender).

4. Rollouts Hypercare and Project Delivery

• Leads technical project plans RAID logs and command-center operations for new module and site rollouts.

• Manages cutover playbooks dress rehearsals go/no-go gates and same-day back-entry controls for offline operations.

• Provides severity-based incident triage resolves implementation escalations and manages vendor/partner relationships.

5. Process Control and Regulated Compliance

• Maintains CSV (Computer System Validation) evidence change control records and lot mask integrity in line with ISO 13485 / GMP requirements.

• Safeguards financial posting integrity traceability label accuracy and Certificate of Analysis (CofA) outputs.

• Establishes offline operating procedures and conducts periodic process-health reviews with super-users to prevent process drift.

Qualifications and Experience:

• Education: Degree or Diploma in Information Technology Information Systems or a related tertiary field.

• Experience: 7 years of hands-on ERP implementation administration and support experience.

• Core ERP Expertise: Proven technical depth with Epicor Kinetic (DMT BAQs Dashboards Application Studio BPMs Epicor Functions SSRS BarTender).

• Technical Stack: Proficiency in SQL Server administration REST/OData API integration troubleshooting and data transformation tools.

• Regulated Environments: Direct experience in ISO 13485 GMP or CSV-governed manufacturing operations.

• Global Operations: Experience supporting multi-site multi-company ERP environments with intercompany transactions and multi-currency processing.

• Business Literacy: Strong foundation in core business processes (Finance posting rules Supply Chain MES/Manufacturing and HR).