Internal Sales, Key Account and Export Manager

A leading fashion accessories company is looking for an experienced Internal Sales Key Account and Export Manager with strong experience in key account management internal sales operations order management national retail accounts and export business to join their team in Sandton.

This hands-on commercial management role will be responsible for managing and growing key customer relationships leading the Internal Sales function overseeing end-to-end order processing and driving sales growth across national retail and cross-border markets. The successful candidate will act as a key commercial link between customers and internal departments ensuring accurate execution strong customer service and effective operational control.

Responsibilities:

• Lead manage and develop the Internal Sales team.
• Oversee the day-to-day management and performance of the Internal Sales function.
• Establish service standards procedures KPIs and turnaround times.
• Manage the complete customer order process from order receipt through to invoicing and delivery.
• Ensure accurate order processing pricing discounts customer information and delivery requirements.
• Monitor stock availability shortages backorders and outstanding orders.
• Liaise with Buying Warehouse Logistics Finance and other internal departments to ensure successful order fulfilment.
• Manage allocated national and strategic key accounts.
• Build and maintain strong relationships with retail buyers category managers and other key decision-makers.
• Develop account-specific sales and growth plans.
• Identify opportunities to increase sales distribution product penetration and listings.
• Prepare for and attend customer meetings range reviews and business reviews.
• Manage product listings delistings new product launches and customer submissions.
• Coordinate and manage promotional opportunities promotional calendars and customer initiatives.
• Monitor promotional performance and analyse sales against forecasts.
• Prepare accurate daily weekly and monthly sales reports.
• Analyse sales performance by customer product category promotion and market.
• Identify commercial trends opportunities risks and underperformance.
• Prepare and maintain customer forecasts and support demand planning activities.
• Communicate anticipated demand stock requirements and potential risks to relevant internal teams.
• Manage cross-border and export customer relationships.
• Identify and develop new export and cross-border business opportunities.
• Prepare export quotations commercial proposals and sales plans.
• Coordinate export orders and liaise with Logistics regarding shipment requirements.
• Manage and monitor the performance of agents brokers and distributors.
• Identify new sales listing and market expansion opportunities.
• Oversee new store opening revamp and closure order requirements where applicable.
• Take ownership of escalated customer queries and ensure effective resolution.
• Manage customer pricing commercial agreements quotations and pricing discrepancies.
• Maintain accurate customer master data records and commercial documentation.
• Monitor stock opportunities excess inventory and customer demand requirements.
• Lead cross-functional coordination between Sales Buying Warehouse Logistics Finance Marketing and other relevant departments.
• Provide leadership coaching and development to the Internal Sales team.
• Ensure strong operational controls reporting accuracy and adherence to company policies and procedures.

Requirements:

• Matric / Grade 12 is essential.
• A relevant tertiary qualification in Sales Marketing Business Management Commerce or Retail Management is preferred.
• A qualification or training in Key Account Management Sales Management or Export / International Trade would be advantageous.
• Minimum of 57 years of relevant sales experience.
• Minimum of 3 years of supervisory or management experience.
• Strong FMCG retail supplier or related consumer goods experience.
• Proven experience managing major retail or national key accounts.
• Experience dealing directly with retail buyers and category managers.
• Proven experience managing an Internal Sales or Sales Administration team.
• Strong internal sales order management and order fulfilment experience.
• Experience with product listings range reviews new product launches and promotional submissions.
• Strong sales reporting and analytical experience.
• Experience with forecasting and demand planning.
• Experience working closely with Buying Warehouse Logistics and Finance teams.
• Cross-border export distributor broker or agent management experience would be advantageous.
• Experience within a national retail supplier environment would be highly advantageous.
• Intermediate to advanced Microsoft Excel skills including pivot tables lookups formulas and sales analysis.
• Proficiency in Microsoft Outlook Word and PowerPoint.
• Experience using ERP and order processing systems.
• SYSPRO experience would be advantageous.
• Experience with sales reporting dashboards customer portals and retailer ordering systems.
• Strong ability to analyse large sales stock and customer datasets.
• Strong commercial understanding of pricing margins promotions and profitability.
• Excellent communication negotiation and relationship management skills.
• Strong understanding of the complete order-to-delivery process.
• Exceptional attention to detail and administrative discipline.
• Strong leadership coaching and people management skills.
• Highly organised commercially minded and proactive.
• Strong analytical and problem-solving ability.
• Ability to manage multiple priorities and work effectively in a fast-paced environment.
• Ability to work independently while maintaining strong cross-functional relationships.

Benefits:

• Salary: negotiable.

Contact Hire Resolve for your next career-changing move.

Apply for this role today contact Abigail King at Hire Resolve or on LinkedIn.

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We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable we will put your CV on file and contact you regarding any future vacancies that arise.