Internal Sales Coordinator

Evotec Plastics is a proudly South African manufacturer of innovative plastic packaging solutions serving the cosmetic personal care food and corporate promotional markets from our facility in Montague Gardens Cape Town.

We are looking for an Internal Sales Coordinator who will be the commercial heartbeat of Evotecs customer relationships. This role exists to strengthen our customer lifecycle by delivering exceptional after-sales service maintaining accurate order administration monitoring stock ageing and supporting sales target achievement through structured reporting proactive communication and data-driven insight.

• Achieve and support the achievement of quarterly and annual sales targets.
  
• Build lasting client relationships that reflect Evotecs values of reliability and excellence.
  
• Ensure every customer interaction reinforces Evotecs reputation for quality and responsiveness.
  
• Provide accurate timely reporting that enables informed commercial decision-making.
  
• Reduce aged inventory and align stock levels with real customer demand.
  

• Acknowledge customer complaints within agreed timeframes and route them promptly to the Quality Manager for investigation.
  
• Conduct post-resolution follow-ups to confirm customer satisfaction and close the loop on all complaints.
  
• Ensure all customer-facing communication reflects Evotecs commitment to service excellence.
  

• Source and qualify new leads through cold calling networking and market research.
  
• Identify opportunities to grow existing accounts by understanding customer packaging needs and Evotecs full product range.
  
• Prepare tailored quotes and proposals aligned to customer requirements and Evotecs pricing framework.
  
• Follow up on all leads in the sales funnel and ensure pipeline data is accurate and up to date.
  
  

Target Monitoring & Reporting

• Prepare weekly sales performance summaries highlighting opportunities risks and deviations against forecast.
  
• Check actual customer sales against customer forecasts using open orders reports.
  
• Identify customers with declining sales volumes and initiate proactive follow-up actions.
  
• Distribute all reports on time ensuring stakeholders have accurate data for planning decisions.
  
  

Stock Ageing & Inventory Oversight

• Produce weekly stock ageing reports highlighting slow-moving lines and stock aged beyond 90 days.
  
• Collaborate with production planning to align manufacturing output with live customer demand and current stock levels.
  
• Pro-actively flag ageing stock risks and propose corrective actions to minimise write-offs.
  
  

Customer Relationship Management

• Conduct regular satisfaction checks with key accounts to maintain strong trust-based relationships.
  
• Liaise with the Quality Manager by submitting sample requests for new items and product developments including all required specifications quantities due dates and intended use.
  
• Act as a proactive point of contact: anticipating customer needs and responding before issues arise.
  
  

Sales Operations Administration

• Load all customer orders accurately into the ERP/SAP system ensuring correct item codes quantities pricing delivery dates and customer references.
  
• Send order confirmations to customers once orders are processed confirming all details in writing.
  
• Maintain accurate and up-to-date records in the CRM system to support pipeline visibility and management reporting.
  
• Ensure all sales documentation is completed in accordance with Evotecs QMS standards.
  

Food Safety Responsibilities

• Forward all customer complaints to the Quality Manager for investigation in accordance with ISO 22000:2018 requirements.
  
• Ensure accurate processing and recording of customer and product information to support traceability.
  
• Ensure all sales-related documentation meets Evotecs QMS and FSMS standards.
  
• Adhere to all applicable communication policies procedures and processes related to food safety management.