Intermediate IT Support Engineer

An Intermediate IT Support Engineer provides first- and second-line technical support within a managed services environment supporting Microsoft 365 Azure identity management endpoint devices networking and end-user technologies. The role is responsible for resolving more complex technical issues managing escalations supporting cloud and endpoint administration and contributing to service improvement initiatives while ensuring excellent customer service and compliance with security standards.

• (Contract into permanent opportunity)

Core Skills:

• Microsoft 365 Administration & Support
• Microsoft Azure Administration
• Microsoft Entra ID (Azure AD)
• Active Directory Administration
• Microsoft Intune & Endpoint Management
• User Provisioning & Access Management
• Windows Desktop & Server Support
• Networking (TCP/IP DNS DHCP VPN Wi-Fi)
• Incident Problem & Service Request Management
• MFA & Conditional Access Support
• Remote Support & Troubleshooting
• Endpoint Security & Compliance
• Documentation & Knowledge Management
• ITSM & SLA Management
• Customer Service & Stakeholder Engagement

• Matric / Grade 12.
• Relevant IT qualification (Diploma Degree or Certification).
• 2 - 4 years experience in IT Support Service Desk or Systems Support.
• Experience supporting Microsoft 365 and Windows environments.
• Working knowledge of Microsoft Entra ID Active Directory and user administration.
• Experience troubleshooting hardware software networking and connectivity issues.
• Familiarity with Microsoft Intune Azure fundamentals and endpoint management.
• Experience using ticketing and remote-support tools.
• Strong troubleshooting and problem-solving skills.
• Valid drivers licence and willingness to travel to client sites if required.

• Microsoft 365 Certified Fundamentals or Associate Certifications.
• Microsoft Azure Fundamentals (AZ-900) or equivalent.
• CompTIA A Network Security or ITIL Foundation.
• Experience in a Managed Services Provider (MSP) environment.
• Exposure to cybersecurity endpoint security and cloud administration.

• Customer-focused and service-oriented.
• Strong analytical and troubleshooting abilities.
• Professional and accountable.
• Excellent communication and interpersonal skills.
• Proactive and self-motivated.
• Strong attention to detail.
• Team-oriented with mentoring capability.
• Adaptable and able to manage multiple priorities.
• Security-conscious with a commitment to best practices.
• Passionate about technology and continuous learning.