ICT Manager

Responsibilities:

• Embed and drive the execution of the SAPREF Top Five priorities within the ICT Department.
• Champion the development and implementation of SAPREFs digital transformation strategy & plan in line with the overall company goals.
• Identify and leverage emerging technologies to drive business growth and efficiency.
• Benchmark SAPREFS current and future digital transformation initiatives against leading organisations ( make use of Gartner Magic Quadrant McKinsey Digital Quotient ISO/IEC etc.).
• Set goals and oversee the IT department including the mentorship growth and performance of IT professionals.
• Brings industry knowledge to guide the organisation & the IT team towards compliance with government regulations.
• Establish and maintain the IT budget allocation of resources to effectively support initiatives in alignment with business objectives.
• Maintain relationships with key stakeholders incl. the Executive Team especially w.r.t. strategic initiatives.
• Good awareness of industry best practices standards & regulatory requirements.
• Direct IT operations including infrastructure applications and support services.
• Monitor performance metrics and implement continuous improvement initiatives.
• Architect a scalable high-performance IT environment.
• Translate business insights into actionable technology plans that deliver desirable outcomes.
• Drive the adoption of the IT environment/ service KPIs.
• Continuously refine strategies to adapt to changing business requirements and technology developments.
• Manage escalations diplomatically while maintaining strategic focus and end-user trust.
• Devise means to monitor client satisfaction and implement the required improvements.
• Identify optimisation opportunities through modernisation innovation and vendor rationalisation.
• Lead continuous improvement initiatives to enhance system reliability efficiency and security.
• Establish governance cadence w.r.t. the review of environment incidents problems and service performance trends.
• Maintain visibility and control over the IT project portfolio.
• Evaluate prioritise and align projects with business and financial objectives.
• Ensure that IT risks are identified and managed.
• Own the whole IT service landscape architecture and lifecycle management.
• Ability to take technical problem escalations to resolution incl. making use of established relationships with industry players.
• Plan control and guide the provisioning of business continuity measures.
• Control of the IT asset portfolio.
• Contract management incl. 3rd party performance management.
• Ensure all ICT policies procedures and systems comply with South African ICT-related legislation including but not limited to: POPI Act ECTA Cybercrimes Act and King IV Report on Corporate Governance (as it relates to ICT governance).
• Collaborate with legal and compliance teams to ensure ICT contracts vendor agreements and data processing activities meet legal requirements.
• Conduct regular ICT risk assessments and audits to ensure compliance with local and international standards.
• Regularly assess digital maturity using established frameworks (e.g. Digital Maturity Model (DMM)) and set targets for improvement.

Skills:

• Excellent knowledge of IT systems & Utility Tools
• Excellent knowledge of the IT infrastructure space
• Background in designing/developing IT services incl. implementation thereof
• Superior analytical and problem-solving capabilities
• A strong strategic and business mindset
• Excellent organisational and leadership skills
• Outstanding communication and interpersonal abilities
• Deep understanding of IT operations cloud computing cybersecurity data governance and enterprise architecture.
• Strong knowledge of ITIL COBIT and applicable ISO/IEC standards/frameworks.
• Experience in business management principles budgeting and system/service development methodologies.
• Must be able to define a clear vision for the team
• Strong inter-personal skills
• Able to supervise /lead senior and highly skilled staff incl. 3rd party specialists
• Must have strong understanding of business principles and ability to cultivate a culture of innovation and intrapreneurship within the team.
• Highly motivated self-starting individual with the ability to achieve results through strong leadership and motivation.
• Excellent written and verbal communication skills
• Risk management experience (operational / project related)