Hotel Receptionist

Permanent Position: Hotel Receptionist Company Overview: Msuez Uk is a luxury hotel located in the bustling city of Durban South Africa. Our hotel offers a unique and unforgettable experience to our guests with our world-class amenities and exceptional service. We are committed to providing our guests with a comfortable and memorable stay making us one of the top hotels in the city. Job Overview: We are currently seeking a friendly and professional Hotel Receptionist to join our team. The ideal candidate will have excellent communication and customer service skills as well as the ability to multitask and work in a fast-paced environment. As a Hotel Receptionist you will be the first point of contact for our guests providing them with a warm welcome and ensuring their stay is comfortable and enjoyable. Key Responsibilities: - Greet and welcome guests as they arrive at the hotel - Check-in and check-out guests efficiently and accurately - Answer phone calls and respond to emails and inquiries in a timely manner - Provide information about hotel facilities services and local attractions - Handle guest complaints and resolve any issues in a professional and efficient manner - Maintain a clean and organized front desk area - Process payments and maintain accurate records of transactions - Collaborate with other hotel departments to ensure a smooth and seamless guest experience - Assist with administrative tasks such as filing data entry and inventory management - Follow all hotel policies and procedures to ensure the safety and security of guests and staff Qualifications: - High school diploma or equivalent - Previous experience in a customer service or hospitality role is preferred - Excellent communication and interpersonal skills - Proficient in Microsoft Office and reservation software - Ability to work flexible hours including weekends and holidays - Strong organizational and multitasking skills - Attention to detail and ability to handle cash and credit card transactions accurately - Fluent in English both written and verbal - Knowledge of a second language is an asset We Offer: - Competitive salary - Comprehensive benefits package - Opportunities for growth and career advancement - A supportive and inclusive work environment - Discounted rates for hotel stays and dining at our hotel restaurants If you are passionate about providing exceptional customer service and have a strong desire to work in the hospitality industry then we want to hear from you! Join our team at Msuez Uk and be a part of creating unforgettable experiences for our guests.