Hotel Operations General Manager Luxury Boutique Hotel & Spa KwaZulu-Natal Midlands
Kendrick Recruitment is currently seeking an experienced and dynamic Hotel Operations General Manager for a luxury boutique hotel and spa located in the beautiful KwaZulu-Natal Midlands.
This is an exciting opportunity for a hands-on hospitality leader with a strong background in luxury hotel operations guest experience food and beverage and rooms division management. The successful candidate will be responsible for leading the day-to-day hotel operations ensuring exceptional service standards operational excellence and seamless guest experiences across all hospitality touchpoints.
Location: KwaZulu-Natal Midlands
Salary: R55000 R65000 CTC per month (Dependent on Experience)
Role Overview
Reporting directly to the CEO the Hotel Operations General Manager will oversee the operational performance of the hotel ensuring that accommodation restaurants and culinary operations work together seamlessly to deliver a polished personalised and memorable guest experience.
This role is ideal for a visible guest-focused hospitality professional who leads from the front and thrives in a boutique luxury environment where service excellence and attention to detail are paramount.
Direct Reports
Rooms Division Manager
Senior Restaurant Manager
Executive Chef
Key Responsibilities
Operational Leadership
Lead the day-to-day hotel operations across accommodation food and beverage and culinary departments
Drive a culture of service excellence accountability and continuous improvement
Ensure seamless operational coordination between all guest-facing departments
Maintain exceptional standards across all hospitality touchpoints
Provide visible leadership during peak service periods and busy operational times
Guest Experience Management
Ensure a consistently exceptional guest experience throughout the property
Drive luxury boutique service standards across all departments
Monitor guest feedback online reviews and satisfaction metrics
Manage service recovery processes and resolve guest concerns professionally and effectively
Maintain a strong presence within guest areas to ensure service excellence
Rooms Division Oversight
Support and guide the Rooms Division Manager
Ensure high standards of housekeeping front office operations and guest relations
Monitor accommodation quality and guest satisfaction
Ensure operational readiness across all accommodation areas
Food & Beverage Leadership
Support the Senior Restaurant Manager in maintaining exceptional service standards
Ensure smooth restaurant operations and guest satisfaction
Monitor service flow team performance and operational consistency
Drive excellence within all dining experiences
Culinary Coordination
Work closely with the Executive Chef to ensure quality consistency and service alignment
Support culinary operations to maintain exceptional food standards
Ensure effective communication between kitchen and front-of-house teams
Team Leadership & Accountability
Lead and mentor department heads
Foster a professional guest-focused and performance-driven culture
Hold managers accountable for operational standards and execution
Identify areas for improvement and implement corrective action plans
Support staff development coaching and leadership growth
Operational Performance
Monitor departmental performance and operational efficiency
Ensure staffing levels and resources align with business demands
Report operational risks opportunities and performance metrics to the CEO
Drive continuous improvement initiatives across the business
Requirements
Minimum 8 years experience within the hospitality industry
Minimum 3 years experience in a senior hotel operations leadership role
Strong experience in both rooms division and food & beverage operations
Previous experience within luxury boutique hotels lodges or premium hospitality environments preferred
Proven ability to lead department heads and operational teams
Strong guest relations and service recovery experience
Excellent communication leadership and people management skills
Strong understanding of luxury service standards and guest experience management
Ability to work flexible senior management hours based on operational requirements
Ideal Candidate Profile
Warm professional and highly guest-focused
Hands-on operational leader
Calm and composed under pressure
Strong problem-solving and decision-making abilities
Highly visible and engaged within the operation
Exceptional leadership and mentoring skills
Strong organisational and coordination abilities
Passionate about service excellence and hospitality
Comfortable working in a boutique high-touch guest environment
Committed to continuous improvement and operational excellence
Working Environment
Senior operational leadership position
Weekend public holiday and peak-period availability required
Regular involvement during weddings events and busy trading periods
Visible leadership presence across the operation essential
Whats on Offer
Opportunity to lead operations within a respected luxury boutique hospitality property
Dynamic and rewarding leadership role
Professional and supportive working environment
Competitive salary package based on experience
Excellent opportunity for long-term career growth and development
To apply please send your CV
Please note: Due to the high volume of applications received only shortlisted candidates will be contacted. If you do not hear from us within 7 working days please consider your application unsuccessful.
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