Hotel Guest Relations Stellenbosch

Wine Estate seeks Hotel Guest Relations for Hotel

GUEST RELATIONS OFFICER STELLENBOSCH

ONLY SOUTH AFRICAN CITIZENS WILL BE CONSIDERED

A luxury hospitality establishment seeks a professional warm and detail-oriented Guest Relations Officer to deliver an exceptional guest experience from arrival to departure.

Key Responsibilities

• Manage guest arrivals departures check-ins and check-outs.

• Arrange personalised itineraries restaurant and spa reservations tours and transfers.

• Maintain accurate guest profiles rates registration documents and daily guest records.

• Respond promptly to guest requests and concerns coordinating with relevant departments.

• Support reservations and other operational teams reporting maintenance concerns and ensuring thorough shift handovers.

• Ensure transfers are booked tracked and charged correctly.

• Performtwo night audit duties per month.

Essential Requirements

• South African citizenship.

• Hospitality Certificate or Diploma.

• At least 23 years experience in a similar guest relations or front-office role with the ability to meet luxury hospitality service standards.

• Excellent written and spoken English including a professional telephone manner.

• Strong computer literacy and administrative skills; familiarity withProtel and Dineplanwill be advantageous.

• Exceptional attention to detail when managing bookings guest information rates and personalised requests.

• Confident engaging with discerning guests and handling concerns with tact discretion and professionalism.

• Immaculate presentation natural warmth and a friendly helpful approach.

• Proactive punctual reliable and self-disciplined with strong organisational and follow-through skills.

• Ability to work effectively across departments and respectfully with guests and colleagues from diverse backgrounds.

• Willingness to work shifts and fulfil the required night audit duties.

• Reliable transport to and from work.

Apply:Email your CV to
Subject:Guest Relations Officer Stellenbosch

Essential Requirements

• South African citizenship.

• Hospitality Certificate or Diploma.

• At least 23 years experience in a similar guest relations or front-office role with the ability to meet luxury hospitality service standards.

• Excellent written and spoken English including a professional telephone manner.

• Strong computer literacy and administrative skills; familiarity withProtel and Dineplanwill be advantageous.

• Exceptional attention to detail when managing bookings guest information rates and personalised requests.

• Confident engaging with discerning guests and handling concerns with tact discretion and professionalism.

• Immaculate presentation natural warmth and a friendly helpful approach.

• Proactive punctual reliable and self-disciplined with strong organisational and follow-through skills.

• Ability to work effectively across departments and respectfully with guests and colleagues from diverse backgrounds.

• Willingness to work shifts and fulfil the required night audit duties.

• Reliable transport to and from work.

R18000