Home Care Operations Virtual Assistant
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Job Summary
This is a remote position.
SallySupport is looking for a highly organised proactive and compassionate Home Care Operations Virtual Assistant to support a growing U.S.-based home care organisation.
This role involves supporting daily scheduling operations caregiver coordination client communication compliance tracking and administrative processes.
Key Responsibilities:
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Monitor daily and upcoming caregiver schedules for gaps conflicts and potential issues.
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Maintain accurate caregiver availability and scheduling information in AxisCare.
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Monitor missed clock-ins late arrivals and scheduling alerts escalating urgent matters appropriately.
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Assist with caregiver shift confirmations and scheduling coordination.
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Conduct routine caregiver check-ins and follow-ups.
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Communicate with caregivers regarding availability upcoming shifts and documentation requirements.
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Assist with coordinating caregiver and client introductions.
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Respond professionally to routine caregiver client and family enquiries.
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Maintain accurate caregiver and client documentation.
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Monitor compliance trackers and flag missing or expired documents.
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Support caregiver onboarding and administrative processes.
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Prepare daily and weekly operational updates and reports.
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Maintain organised records spreadsheets and internal tracking systems.
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Follow up on outstanding operational tasks to ensure timely completion.
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Support process improvements and additional operational projects as required.
Working Hours: Full-time remote position aligned with U.S. Pacific Time. Initial working hours will align with core weekday business hours
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Excellent written and spoken English.
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Strong organisational skills and exceptional attention to detail.
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Previous experience in administration scheduling operations support or customer service.
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Excellent communication and interpersonal skills.
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Confidence communicating professionally via phone email and messaging platforms.
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Ability to manage multiple priorities in a fast-paced environment.
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Strong administrative documentation and data-entry skills.
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Proactive problem-solving skills and the ability to follow through on tasks.
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Ability to remain calm and professional when handling urgent situations.
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Compassionate and empathetic approach to communicating with caregivers clients and families.
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Ability to handle sensitive and confidential information responsibly.
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Proficiency in Microsoft Office Google Workspace and online business systems.
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Willingness to learn home care operations scheduling processes and compliance requirements.
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Availability to work U.S. Pacific Time business hours with flexibility as operational needs change.
Preferred Experience:
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Previous experience in home care operations or healthcare administration.
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Experience in caregiver scheduling or workforce coordination.
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Experience supporting U.S.-based businesses remotely.
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Familiarity with AxisCare or similar home care management software.
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Experience in HR administration caregiver onboarding or compliance tracking.
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Experience preparing operational reports spreadsheets or KPI summaries.
Required Skills:
We are looking for someone who brings confidence initiative resilience reliability and professional maturity to the role. What Were Looking For Previous experience in operations scheduling coordination customer service healthcare administration or another fast-paced environment. Experience managing multiple priorities and communication channels simultaneously. Strong verbal and written English communication skills. Strong attention to detail and accurate record keeping. Confidence communicating with customers clients and other stakeholders. Strong problem-solving and decision-making skills. Ability to work independently use initiative and take ownership. Ability to remain calm and professional when priorities change or urgent situations arise. Ability to learn new software systems and processes quickly. Experience working remotely and managing responsibilities without constant supervision. Reliable computer equipment and stable internet connectivity suitable for full-time remote work. Willingness and ability to work flexible and rotating shifts including after-hours and weekend coverage when required. Comfortable working on a full-time Independent Contractor basis. Experience within home care healthcare medical administration workforce scheduling or care coordination would be advantageous but is not essential. The Person Were Looking For Technical skills and systems can be taught. What matters most is how you approach your work. You should be: Confident comfortable communicating making decisions and taking ownership. Self-motivated able to take action without constant instruction. Highly organised able to manage multiple systems tasks and conversations. Resilient able to adapt when priorities change unexpectedly. A problem solver able to think on your feet and apply what youve learned. Reliable someone others can depend on to follow through. Independent but collaborative comfortable working independently while knowing when to ask for support. Customer-focused calm professional and empathetic when dealing with clients families and caregivers. Adaptable comfortable in an environment where no two days are exactly the same. If youre proactive dependable adaptable and genuinely enjoy solving problems and helping people wed love to hear from you.
