Head Share Scheme Administration

REQ ID: 147013 - Michelle Thabethe

Location: Sandton

Cluster: Group Finance - GBS FUNCTION MANAGEMENT

Closing date: 04 August 2026

Manage Function

Lead a specialist profit-centre business delivering share scheme CSI and investor services to internal and external clients ensuring strong financial performance regulatory compliance and exceptional client outcomes.

Business & Financial Management

• Own full P&L strategy and operating model of the business unit
• Drive revenue growth cost efficiency and sustainable profitability
• Ensure effective resourcing governance and commercial decision-making

Strategy & Growth

• Develop and execute the business growth and market positioning strategy
• Identify new service offerings and client opportunities
• Lead innovation process optimisation and digital enablement initiatives

Risk & Compliance

• Ensure full compliance with Companies Act Trust Property Control Act and relevant regulatory frameworks
• Oversee risk identification mitigation and governance processes
• Deliver strong internal and external audit outcomes

Client & Fiduciary Oversight

• Act as accountable executive for fiduciary trustee and investor service obligations
• Drive client acquisition retention and relationship management
• Ensure high standards of legal secretarial and investor servicing

Operations & Service Delivery

• Ensure efficient accurate and timely delivery of all contracted services
• Drive service excellence aligned to SLAs and client expectations
• Oversee delivery of client events and reporting outputs

Systems & Innovation

• Select implement automate and optimise systems and processes supporting business operations and strategy
• Drive automation efficiency and scalability of service delivery

Performance Measures

• • Financial: Cost-to-income ratio revenue growth budget management
  • Client: Satisfaction (NPS) retention complaints pipeline growth
  • Risk & Compliance: Audit outcomes regulatory adherence incidents
  • Operations: SLA performance delivery quality
  • Strategic: Sustainability implementation project delivery

• Relevant degree in Business Finance or related field or equivalent experience
• Minimum 10 years business management and operations experience in a related industry

• Postgraduate qualification (e.g. MBA CA(SA) CFA or equivalent)
• Experience in equity share plan trust or fiduciary administration environments
• Professional membership (FISA SAIT SAICA SAIPA or equivalent)

Leadership & Strategic Capability

• Strong commercial acumen and P&L leadership
• Stakeholder engagement at executive level
• Strategic thinking and decision-making

Technical & Regulatory Expertise

• Share scheme trust and CSI scheme administration
• Companies Act trust law and regulatory frameworks
• JSE and STRATE processes

Operational & Delivery Excellence

• End-to-end operational management
• Systems optimisation and process improvement
• Strong coordination and execution capability

• Lead a niche high-compliance business servicing both internal and external clients
• Opportunity to optimise and transform a specialist business unit and make a difference
• Exposure to a dynamic business in a complex share schemes trust structures and listed company environments