Head of Training

• Facilitate a variety of training programmes and classes.
  
• Deliver practical in-store training and theoretical classroom-based training.
  
• Develop and write course material for training programmes.
  
• Coordinate facilitation training where required.
  

• Develop and maintain the annual training planner.
  
• Plan and schedule internal and external training throughout the year.
  
• Coordinate sponsored training initiatives.
  
• Track all training completed by employees across the Group.
  
• Maintain accurate training records and compile training reports.
  
• Develop and maintain franchisee training planners and brand packs including SOPs systems and procedures.
  

• Coordinate brand-specific staff training for new store openings.
  
• Deliver management training on company systems and procedures including:
  
  • Kissflow
    
  • Magicbox
    
  • Micros
    
  • E-learning platforms
    
• Provide training on audit procedures and systems.
  
• Arrange in-store support facilitators including bar and coffee training.
  
• Provide overall operational training support during opening week.
  

• Coordinate a monthly induction programme for new employees.
  
• Provide an overview of the company its structure and growth opportunities.
  
• Deliver systems and procedures training to newly appointed managers.
  
• Introduce employees to the company organogram and relevant operational processes.
  

• Coordinate the annual Workplace Skills Plan submission.
  
• Track progress against annual WSP targets.
  
• Ensure the annual submission is completed by the end of April.
  
• Maintain accurate and up-to-date training and WSP records.
  

• Manage external training sponsorships including DEG-related initiatives.
  
• Maintain and regularly update the annual sponsorship budget.
  
• Ensure compliance with sponsorship agreements and contractual requirements.
  
• Evaluate and report on the effectiveness of sponsored training.
  
• Compile and submit reports in line with sponsorship obligations.
  
• Maximise available training funding opportunities.
  

• Diploma or degree in Human Resource Management Education Training and Development Hospitality Management or a related field.
  
• A recognised qualification in Training and Development or Learning and Development would be advantageous.
  
• Minimum 58 years experience in training and development preferably within the hospitality retail or franchise environment.
  
• Proven experience managing training programmes across multiple locations.
  
• Experience with new store openings operational training and staff development.
  

Advantageous:

• Occupationally Directed Education Training and Development Practitioner (ODETDP) qualification.
  
• Assessor and Moderator qualifications.
  
• Knowledge of SETA requirements WSP and ATR submissions.
  
• Relevant hospitality retail or franchise management qualifications.