Head of Retail

We are recruiting on behalf of a client for a Head of Retail to lead a national retail network and bring a world-class brand experience to life across every customer touchpoint. This executive leadership role is ideal for a commercially astute professional who can connect customer insight operational excellence people development and brand execution to deliver sustainable growth.

• Lead national retail performance across sales growth productivity customer engagement and profitability.
• Drive a customer-centric and commercially focused retail culture that delivers sustainable business results.
• Analyse performance data to identify opportunities mitigate risks and implement impactful action plans.
• Champion exceptional customer experiences and ensure consistent brand execution across all store environments.
• Partner with cross-functional teams including Marketing Merchandise Visual Merchandising Operations and Global Retail stakeholders to maximise performance.
• Build coach and develop a high-performing retail leadership team while fostering a culture of accountability collaboration and growth.
• Drive succession planning and talent development initiatives across the retail fleet.
• Act as the key link between stores customers product teams and support functions to ensure alignment and execution excellence.
• Support operational excellence through strong governance compliance inventory integrity wage productivity and risk management.
• Lead change initiatives that strengthen business capability and enhance customer and commercial outcomes.

• Extensive senior retail leadership experience managing multi-site or national retail operations.
• Strong commercial leadership with a proven track record of delivering sales growth and operational performance.
• Exceptional people leadership coaching and capability-building skills.
• A customer-first mindset with a passion for delivering outstanding retail experiences.
• Strong strategic thinking problem-solving and decision-making abilities.
• Experience influencing and collaborating with senior cross-functional stakeholders.
• Expertise in performance management retail analytics and data-driven decision-making.
• Strong change leadership capabilities with the ability to drive transformation and continuous improvement.
• Excellent communication relationship-building and stakeholder management skills.
• A passion for brand storytelling product engagement and developing high-performing teams.

If you do not receive feedback within two weeks of your application please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

REF: TB01