HEAD OF OPERATIONS Cape Town, ZA

HEAD OF OPERATIONS - Hotel Spa & Restaurant

CAPE TOWN Western Cape (ZA)

START DATE: ASAP / 01 February 2027

REPORT TO: Managing Director

TRADING HOURS & SHIFTS:

• Monday Sunday
• Hospitality Sector

REMUNERATION & COMPANY BENEFITS:

• Industry related Package (based on desired experience & portfolio)

MINIMUM REQUIREMENTS:

1. South African citizen
2. Degree or Diploma in Hospitality Management Hotel Management Business Management or a related field. Equivalent senior operational experience may be considered.
3. Approximately 810 years hospitality operations experience including 35 years in senior management or multi-department leadership.
4. Proven experience within luxury hotels premium hospitality establishments restaurants and/or spa operations.
5. Demonstrated ability to lead senior managers and multidisciplinary operational teams.
6. Strong commercial acumen financial oversight budgeting and cost-control experience.
7. Excellent understanding of luxury guest experiences service excellence operational compliance and quality assurance.
8. Proficiency in Microsoft Office particularly Excel with experience using Opera Micros and operational reporting systems.
9. Exceptional leadership problem-solving communication and organisational skills.

KEY RESPONSIBILITIES & DUTIES:

• Operational Leadership: Oversee daily operations across the Hotel Spa and Restaurants ensuring operational efficiency and consistent service excellence.
• Management & Team Development: Lead mentor and hold the Hotel Manager Executive Chef and Spa Manager accountable for departmental performance.
• Guest Experience: Maintain exceptional luxury hospitality standards proactively managing guest satisfaction complaints and service improvements.
• Financial Performance: Monitor operational budgets labour expenditure stock control wastage and cost efficiencies.
• Quality Assurance: Ensure compliance with operational procedures service standards hygiene requirements and quality inspections.
• Facilities & Maintenance: Oversee operational readiness preventative maintenance equipment functionality and asset protection.
• Health Safety & Compliance: Ensure operational implementation of workplace safety food hygiene emergency preparedness and regulatory requirements.
• Performance Management: Conduct operational reviews monitor departmental performance and implement measurable improvements.
• Executive Collaboration: Work closely with the Managing Director and supporting business functions to implement approved strategies and operational priorities.

KPIS Measured:

• Guest Satisfaction: Guest feedback service recovery and reputation management.
• Operational Excellence: Consistency of service standards quality inspections and departmental efficiency.
• Financial Control: Budget adherence labour productivity cost management and wastage reduction.
• Leadership Performance: Management accountability team development and succession planning.
• Facilities Management: Maintenance completion asset protection and operational readiness.
• Compliance: Health safety hygiene and operational risk management.
• Quality Assurance: SOP adherence audit outcomes and corrective-action completion.
• Business Performance: Operational reporting cross-departmental collaboration and successful implementation of approved initiatives.

CANDIDATE PROFILE:

A polished confident and results-driven hospitality leader with a passion for luxury guest experiences exceptional attention to detail and the ability to balance operational discipline with commercial performance.

The ideal candidate demonstrates strong emotional intelligence sound judgement accountability and the ability to lead experienced managers while maintaining the highest standards of hospitality excellence.

OVERVIEW OF THE ROLE:

Our Client a prestigious luxury hospitality property in Cape Town is seeking an accomplished Head of Operations to provide strategic operational leadership across its Hotel Spa and Restaurant divisions.

This senior leadership position requires a commercially astute hands-on hospitality professional who can drive operational excellence maintain exceptional luxury service standards develop high-performing management teams and ensure sustainable business performance.

Reporting directly to the Managing Director the successful candidate will be responsible for implementing approved operational strategies managing performance and ensuring seamless collaboration across all hospitality divisions.