Head of IT Operations & Shared Services

A leading organisation in the Facilities and Business Services is seeking a senior IT leader to drive the performance governance stability and continuous improvement of Group IT Operations and Shared Services. Reporting to the Group CIO this role provides leadership across enterprise applications ERP infrastructure service delivery vendor management and the overall IT budget.

This opportunity is ideally suited to professionals currently operating as a Group IT Manager Head of IT Head of IT Operations Head of IT Shared Services or similar senior technology leadership role with experience leading multiple technology functions in a complex enterprise environment.

• Lead Group IT Operations and Shared Services across multiple business units and regions.
• Oversee Enterprise Applications ERP Infrastructure & Cloud Service Delivery Vendor Management and Operational IT Risk.
• Drive Microsoft Dynamics 365 and enterprise application optimisation adoption and value realisation.
• Own the preparation management and reporting of the Group IT budget.
• Drive service excellence operational stability governance and continuous improvement.
• Manage strategic technology vendors contracts licensing and outsourced services.
• Ensure effective IT risk cybersecurity disaster recovery and business continuity practices.

• IT Operations and Shared Services Leadership
• Enterprise Applications and ERP Management (Microsoft Dynamics 365)
• Infrastructure Cloud and Service Delivery Oversight
• IT Financial Management Budgeting and Cost Optimisation
• Vendor Contract and Commercial Management
• IT Governance Risk and Compliance
• Cybersecurity and Business Continuity Management
• Strategic Planning and Operational Excellence
• Leadership of Multi-disciplinary Technology Teams
• Stakeholder Engagement and Executive Reporting
• Continuous Improvement and Service Optimisation
• Strong Business and Commercial Acumen

• Degree in Information Technology Information Systems Computer Science Engineering or related field.
• ITIL certification or equivalent IT Service Management experience.
• Minimum 15 years IT experience & 8 years senior IT management experience across IT Operations Shared Services Enterprise Applications ERP Infrastructure or Service Delivery.
• Proven experience leading multiple technology functions through managers and specialist teams.
• Strong experience with Microsoft Dynamics 365 and enterprise ERP environments.
• Experience in IT budgeting vendor management governance and operational service delivery.