Head of Facilities and Workplace Management

PayInc is a purpose-driven payments provider building on over 50 years of trusted history in South Africas payments ecosystem. Our mission is to connect people businesses and economies through secure efficient and inclusive digital payments infrastructure and be a catalyst for financial inclusion and economic growth. From EFTs and cards to PayShap PayInc provides the backbone that enables money to move safely across the economy. At our core we exist to make great connections empowering participation enabling growth and ensuring no one is left behind.

PURPOSE
The purpose of the Head Facilities and Physical Security role is to provide strategic and operational leadership for PayIncs corporate real estate portfolio and workplace environment. The role is accountable for executing the single-source IFM model; governing the strategic IFM partner; ensuring hard infrastructure reliability effective soft services and physical security; maintaining regulatory compliance; and advancing ESG-driven workplace initiatives. The role also ensures service continuity value for money accurate performance reporting and disciplined asset lifecycle management.

You will engage with the following stakeholders:
Internal:

• EXCO and senior leadership
• Chief Financial Officer
• Facilities physical security and workplace services teams
• Risk Audit Procurement Legal Finance Human Capital Technology and Business Continuity
• Departmental managers and all PayInc employees using workplace and facilities services

External

• Strategic IFM partner and its executives
• Contractors subcontractors specialist vendors and technology platform providers
• Regulators municipal authorities and compliance stakeholders
• Landlords property managers and building service providers

Your key responsibilities include:

IFM partner and contract governance:

• Direct and govern the 36-month IFM contract through disciplined KPI SLA service-credit and incentive management.
• Chair weekly operational monthly performance and quarterly strategic review forums ensuring decisions actions evidence and escalations are documented.
• Manage the annual facilities operating budget baseline Bill of Quantities forecasts cost controls and approved capital expenditure with clear variance and value-for-money reporting.

Technical operations and asset lifecycle:

• Maintain 99.9% availability of business-critical plant and infrastructure including HVAC standby generators UPS configurations and associated mechanical electrical and plumbing systems.
• Oversee preventative and corrective maintenance through the vendors CMMS validate completion evidence monitor backlog and reliability trends and escalate material risks.
• Maintain a complete accurate and auditable Oxford Parks asset register and lifecycle plan including condition assessments replacement priorities and CAPEX business cases.
• Direct office layout changes workspace planning and relocations ensuring operational continuity and stakeholder approval.

Soft services and employee experience:

• Govern cleaning hygiene catering pest management and related workplace services against defined standards and user requirements.
• Own the physical security posture including biometric access control guarding incident management service-provider compliance and control effectiveness.
• Analyse helpdesk demand resolution times repeat incidents and satisfaction trends to drive measurable service improvement.

Compliance risk and sustainability:

• Ensure compliance with the Occupational Health and Safety Act building regulations municipal bylaws leases internal policies and other applicable requirements.
• Maintain facilities risk registers contractor compliance records permits inspections statutory certificates incident evidence and remediation tracking for audit readiness.
• Own facilities disaster recovery business continuity support and emergency evacuation procedures including testing lessons learned and closure of findings.
• Lead waste reduction recycling energy efficiency and water conservation initiatives with baselines targets and transparent ESG performance reporting.
• Lead and develop the internal team clarify accountability between PayInc and the IFM partner and provide concise executive reporting on performance cost risk compliance employee experience and improvement priorities.

QUALIFICATIONS / KNOWLEDGE

• Bachelors degree in Facilities Management Property Studies Engineering Commerce or a related built-environment discipline.
• Accredited Facilities Professional or equivalent professional registration with SAFMA is advantageous.
• Strong knowledge of IFM operating models outsourced service delivery contract governance SLAs BOQs and commercial performance mechanisms.
• Sound operational knowledge of mechanical electrical and plumbing building systems asset lifecycle management and critical infrastructure resilience.
• Working knowledge of CMMS CAFM and digital helpdesk platforms including data quality workflow and performance reporting requirements.
• Comprehensive understanding of occupational health and safety physical security emergency preparedness building compliance audit evidence and ESG principles.

EXPERIENCE

• Minimum 8 to 10 years experience managing corporate facilities including at least 5 years leading a multi-site or complex Integrated Facilities Management contract model.
• Demonstrated experience in a business-critical regulated or high-end corporate head-office environment preferably financial services technology or a premium precinct.
• Proven management of significant operational budgets baseline BOQs capital replacement programmes and complex service-level agreements.
• Successful governance of strategic vendors including executive review forums performance rectification dispute resolution and application of commercial remedies.
• Experience governing hard FM soft FM physical security workplace projects and employee service delivery as an integrated portfolio.
• Proven ability to use CMMS CAFM helpdesk asset and financial data to identify risk improve performance and support investment decisions.
• Strong executive communication commercial judgement stakeholder influence crisis management and people leadership capability.