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Head of Department
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
23 August 2026 (25 days ago)
Posted:
Application Deadline:
20 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
A most intriguing vacancy has presented itself in Cape Town
My client is searching for a Head of Department with a particularly rare combination of qualities: sharp leadership sound judgement and a proven ability to turn a Contact Centre into a high-performing operation.
The evidence points to someone who has managed Contact Centre teams thrived in a high-pressure target-driven environment and knows precisely how to identify underperformance develop talent and deliver results.
My client is searching for a Head of Department with a particularly rare combination of qualities: sharp leadership sound judgement and a proven ability to turn a Contact Centre into a high-performing operation.
The evidence points to someone who has managed Contact Centre teams thrived in a high-pressure target-driven environment and knows precisely how to identify underperformance develop talent and deliver results.
The clues:
- A completed degree absolutely essential
- 7 years Contact Centre management experience
- A track record of leading teams in a high-performance environment
- Strong understanding of KPIs targets and operational performance
- Excellent people leadership coaching and performance-management skills
- The ability to remain composed when the pressure is on.
- Based in Cape Town
- This is not a position for someone who merely supervises from the sidelines. It require a leader who can analyse the facts connect the dots and get results.
- If you have the experience the leadership instincts and the evidence to support your case then perhaps you are precisely the person my client has been looking for.
- The case awaits. Will you solve it
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Required Experience:
Director
About Company
Communicate Recruitment is Specialist recruitment company with a specialisation in Finance, IT and Engineering recruitment. Our aim is to partner with you and introduce you to great careers and exceptional candidates.
