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Head of Customer Experience Design
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
22 August 2026 (19 days ago)
Posted:
Application Deadline:
19 November 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Are you the kind of leader who sees customer experience as more than just UX My client is looking for a visionary Head of Customer Experience Design to transform how customer journeys are designed measured and improved across multiple digital products and brands. This is an opportunity to shape strategy at leadership level modernise design capabilities through AI-enabled practices and build a high-performing team that delivers meaningful customer and business outcomes
Job Description:
My client is seeking an experienced Customer Experience UX or Design leader to:
- Define and own the customer experience vision and strategy across multiple brands and customer journeys
- Lead the transformation of the CX Design function modernising methodologies tooling and ways of working
- Drive the adoption of modern design practices including AI-enabled approaches across research ideation prototyping experimentation and delivery
- Partner closely with Product and Technology leadership to embed experience design into a product-led operating model
- Champion customer discovery validation experimentation and evidence-based decision making
- Lead coach and develop a team of Experience Designers while establishing design standards and governance frameworks
- Influence senior stakeholders and help connect customer experience improvements to measurable commercial outcomes
- Drive accessibility inclusive design and ethical customer experiences across the organisation
Skills & Experience:
My client is seeking an experienced Customer Experience UX or Design leader to:
- Define and own the customer experience vision and strategy across multiple brands and customer journeys
- Lead the transformation of the CX Design function modernising methodologies tooling and ways of working
- Drive the adoption of modern design practices including AI-enabled approaches across research ideation prototyping experimentation and delivery
- Partner closely with Product and Technology leadership to embed experience design into a product-led operating model
- Champion customer discovery validation experimentation and evidence-based decision making
- Lead coach and develop a team of Experience Designers while establishing design standards and governance frameworks
- Influence senior stakeholders and help connect customer experience improvements to measurable commercial outcomes
- Drive accessibility inclusive design and ethical customer experiences across the organisation.
Qualification:
- Relevant qualification in Design User Experience Human-Centred Design Product Design Digital Design or a related field.
- Additional leadership design innovation or customer experience certifications will be advantageous
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Required Experience:
Director
About Company
Communicate Recruitment is Specialist recruitment company with a specialisation in Finance, IT and Engineering recruitment. Our aim is to partner with you and introduce you to great careers and exceptional candidates.
