Head Hostess

THE MISSION

You are the first smile the first energy and the first impression of Mama

As Head Hostess you set the tone for every guest journeywelcoming guiding and creating that instant this is the place to be feeling from the moment the doors open.

You dont just seat guestsyou orchestrate the flow of the restaurant balance the energy of the floor and make every arrival feel intentional smooth and special

HERES WHAT YOULL BE RESPONSIBLE FOR:

Guest Welcome Experience Leader

• Deliver a warm confident and memorable welcome to every guest
• Create a first impression that reflects Mamas bold social personality
• Ensure every guest feels seen valued and instantly at home

Floor Flow & Seating Coordinator

• Manage reservations walk-ins and table allocations with precision and awareness
• Control guest flow to ensure smooth pacing across all service periods
• Work closely with the Restaurant Manager to maximise covers and optimise seating strategy

Service Rhythm Supporter

• Support the smooth running of service by managing wait times and table turnover
• Communicate effectively with FOH and management teams to maintain flow
• Help balance guest experience with operational efficiency

Front-of-House Leader

• Lead and guide the hostess team with energy clarity and consistency
• Ensure uniform standards grooming and service etiquette are always on point
• Support training onboarding and daily briefings for the team

Collaboration Partner

• Work closely with Restaurant Managers Bar and Service teams
• Ensure smooth communication between reception and floor operations
• Support special requests VIP guests and group arrivals

Standards & Brand Guardian

• Uphold Mamas arrival experience standards across every touchpoint
• Ensure the host stand and reception area are always organised and presentable
• Maintain consistency in guest communication and service tone

Atmosphere & Energy Driver

• Set the emotional tone of the venue through energy presence and personality
• Create excitement and anticipation as guests arrive
• Be the face of Mamas vibe before guests even sit down

WHAT SUCCESS LOOKS LIKE

• A seamless well-managed flow of guests throughout service
• Strong first impressions that convert into repeat visits and loyalty
• A confident energised hostess team delivering consistent welcome experiences
• Smooth coordination between arrival seating and service teams

Qualifications :

MADE FOR YOU ONLY IF

• You have strong hospitality experience in guest-facing or reception roles
• You come from lifestyle luxury or high-energy dining environments
• You are confident polished and naturally warm in guest interaction
• You are highly organised and calm when managing busy fast-paced service
• You are a strong communicator who can coordinate multiple moving parts
• You are comfortable leading a small team and setting standards
• You thrive in energetic social environments and love being the face of the venue
• You have strong attention to detail and pride in presentation
• You bring personality charm and confidence to every shift

YOUR LITTLE EXTRAS

• Pre-opening experience Big plus
• Lifestyle or high-volume restaurant experience Even better
• You know how to turn arrivals into anticipation and energy into loyalty
• You bring grace structure and Mama personality every day

Additional Information :

Next were sure you know the tune :

• First melody: At Mama no AI! We review your application in person and take the time to understand your background.
• First verse: We organise an initial telephone interview with our People & Culture Team to see if your application fits in with our rhythm.
• Chorus: Once youve passed the phone interview well arrange a remote meeting or a meeting at Mama to meet the Gang! 
• Last verse: Naturally youll receive a response from us within two to three weeks at the latest whether its a or a .

Remote Work :

No

Employment Type :

Full-time