Head, Homeowners Comprehensive Claims (HOC)

To provide strategic and operational direction to optimise and manage the end-to-end claims value chain within the Core Operations area. -Develops the overall strategy for the claims management of the Insurance business.

Qualifications :

Type of Qualification: First Degree
Field of Study: LLBBcomRisk Management or Post graduate 

Experience Required -7-10 years

Experience with exposure claims operations Personal and commercial lines claims.                              Compliance and Risk Management and project experience.                                                                           Develops strategies that are aimed at delivering a seamless short term claims customer experience ensuring continuous improvements with a longer term view.
Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk 
Overall responsibility to pro-actively manage risk in the Claims business unit by ensuring control measures are put in place to manage associated risk 
Manage servicing functions and ensure client queries are dealt with timeously and efficiently. 
Analyse and interpret all management information in the area on an overall level and implement corrective actions to address short-comings and identify and implement improvement opportunities. 
Review and constantly monitor the work in progress (the number of claims reported as well as claims finalized administration changes received to changes activated) to predict and implement capacity modelling. 
Engage with the relevant stakeholders to define the quality standards in term of claims servicing and implement best practices. 
Drive a high-performance culture through clear Performance Development processes and coaching. 
Identifies and drives opportunities that will have a longer-term impact on the business sustainability. Ensure adoption of technology relevant to the claims environment 

Additional Information :

Technical Competencies
Insurance Products and Services
Insurance Risk Management
Insurance operations and process
Underwriting process
Risk perception and assessment
Strategic Management
Performance Analysis
Strategic Planning
Process Improvement
Market Analysis
Budget Management

Behavioural Competencies
Examining Information
Generating Ideas
Exploring Possibilities
Developing Strategies
Establishing Rapport
Convincing People
Articulating Information
Challenging Ideas
Making Decisions
Directing People
Embracing Change
Meeting Timescales
Checking Things
Following Procedure
Producing Output
Taking Action
 

Remote Work :

No

Employment Type :

Full-time