Guest Relations Officer

A luxury private game reserve is seeking a polished and guest-focused Guest Relations Officer to support the daily lodge operations and deliver exceptional service to guests.

• Hotel Management Diploma Certificate or equivalent qualification
  
• 12 years experience in a Front of House or similar position within a 5-star lodge or luxury hospitality environment
  
• Excellent spoken English with a professional and presentable manner
  
• Strong guest relations and hosting skills with Butler experience advantageous
  
• Good knowledge of Food & Beverage Service Housekeeping and Front Office operations
  
• Computer literate including intermediate-level Excel
  
• Knowledge of Lightspeed Sage Evolution and Protel advantageous
  
• Drivers Licence preferred
  
• Strong attention to detail common sense and a customer-focused approach
  
• Ability to work effectively as part of a team
  

• Support the Lodge or Assistant Manager with the daily operation of the lodge
  
• Conduct housekeeping checks according to set standards
  
• Assist with restaurant operations before and during meal services
  
• Support service staff and ensure service standards are consistently maintained
  
• Check meal standards before dishes leave the kitchen
  
• Manage guest check-ins and check-outs and attend to guest requests throughout their stay
  
• Arrange additional services and supplies as requested by guests
  
• Communicate operational issues variances and improvement ideas to senior lodge management
  
• Assist with stock counts and weekly and monthly reporting
  

If you do not hear from us within 7 working days kindly consider your application unsuccessful.