Guest Liaison Night Relief

Guest Liaison / Night Relief 5-Star Luxury Boutique Hotel Cape Town

Kendrick Recruitment is searching for a sophisticated and guest-focused Guest Liaison / Night Relief for one of Cape Towns most iconic and celebrated 5-star luxury boutique hotels situated in the prestigious Bantry Bay neighbourhood.

This is a role where first and final impressions are everything. You will be the face of the property across early late and overnight shifts delivering a seamlessly personal guest experience with precision discretion and genuine warmth.

Please note: Candidates already based in Cape Town will be given strong preference. This is a live-out shift-based position including night shifts.

Minimum Requirements

• Minimum 3 years relevant experience in a 5-star or equivalent luxury hospitality environment essential
  
• Formal Hospitality qualification preferred
  
• Proficient in Opera POS MS Word Excel and Outlook essential
  
• Excellent written and verbal English communication skills
  
• Strong administrative background with a meticulous eye for detail
  
• Knowledge of Cape Towns cultural dining and leisure offerings advantageous
  
• Well-presented sophisticated and naturally hospitable
  
• Flexible and willing to work rotating shifts including nights and weekends
  
• Stable work history with contactable references
  

Key Responsibilities

• Deliver an intuitive personalised guest experience from check-in to departure
  
• Handle guest reservations billing profiles and correspondence with accuracy and discretion
  
• Prepare guest lists itineraries daily reports and shift handovers
  
• Manage and maintain all administrative systems (Opera POS MS Office)
  
• Support concierge services and assist guests with bespoke recommendations and bookings
  
• Oversee overnight operations ensuring the property is secure and guest-ready each morning
  
• Liaise with all departments to ensure smooth daily operations and uphold house standards
  

Shift Structure

• Early: 06:30 to 15:30
  
• Late: 14:00 to 23:00
  
• Night: 22:00 to 07:00
  

Package

• Gross Salary: R16800 per month
  
• Medical Aid: Discovery Health 50% employer contribution (Key Care plan main member)
  
• Pension: Momentum 6% contribution from both employer and employee
  
• Gratuity: Paid monthly in arrears per split calculation
  
• Transport available for operational line staff within designated pickup areas
  
• Live-out position
  

Should you feel you are the right fit for this role please apply with your updated CV contactable references and a recent head and shoulders photo as soon as possible.

Please note that if you do not hear from us within 7 working days kindly consider your application unsuccessful.