Global Product Support Manager

We are recruiting on behalf of our client for a Global Product Support Manager to lead its after-sales and customer support operations strengthen parts and service performance and deliver exceptional value to customers. This senior role requires a commercially minded technical professional who can lead high-performing teams develop component rebuild solutions and build strong relationships with customers and key stakeholders.

• Lead the after-sales department and ensure consistently high customer service standards.
• Drive profitable growth across parts service and component rebuild solutions.
• Develop and market component rebuild products and solutions to internal and external customers.
• Identify opportunities to increase parts and service turnover while improving customers total cost of ownership.
• Lead and manage Customer Service Representatives and the wider service operational team.
• Drive achievement of regional financial targets and Balanced Scorecard objectives.
• Identify strengths weaknesses opportunities and threats within the component rebuild market.
• Develop effective marketing strategies pricing initiatives and after-sales incentive programmes.
• Build and maintain strong relationships with customers colleagues principals and other stakeholders.
• Manage departmental administration fleet performance and operational resources effectively.
• Create a collaborative productive and commercially focused team environment.

• BEng degree or BTech diploma in a relevant engineering discipline.
• Must be a Caterpillar-certified earth-moving technician.
• Minimum 57 years relevant experience including at least 3 years management experience within a customer-facing environment.
• Proven experience managing customer support or after-sales operations.
• Demonstrated success in leading and developing teams within a participative environment.
• Strong commercial awareness and applied business numeracy.
• Excellent influencing negotiation and stakeholder management skills.
• Strong analytical problem-solving and decision-making abilities.
• Sound mechanical and technical knowledge.
• Strong planning organisation and execution management capabilities.
• Customer-focused assertive and confident in challenging existing approaches where required.
• Entrepreneurial mindset with the ability to identify and capitalise on commercial opportunities.

All positions will be filled in accordance with the companys Employment Equity plan. We encourage people with disabilities to apply.

If you do not receive feedback within two weeks of your application please consider it unsuccessful. Keep an eye on our website and other career sites for future opportunities.

REF: PG01