German-speaking Customer Service Advisor

We are recruiting a German-speaking Customer Service Advisor based in Cape Town. You will deliver high-quality support to international customers via phone webchat and email handling everything from bookings and re-bookings to cancellations and general travel inquiries.

Key Responsibilities

• Provide customer service to international customers via phone webchat and email
• Handle bookings re-bookings and cancellations accurately and efficiently
• Update customer records and account information
• Engage in proactive problem-solving and take full ownership of the customer experience
• Maintain high standards of accuracy productivity and quality in all tasks

Requirements

• Grade 12 / Matric qualification
• Fluent German language proficiency
• 12 months of international call centre experience OR airline reservations / travel agency experience
• Clear criminal and credit record

Whats on Offer

• Competitive monthly salary
• Night shift allowance (applicable after 19:00)
• Subsidized one-way transportation (employee contribution: R315/month)
• Medical Aid (employee only) OR Medical Insurance (employee 2 dependents)
• Pension scheme