French speaking Lodge Receptionist

The Receptionist serves as the central point of contact for guests and plays a key role in delivering a warm professional and seamless guest experience within a luxury safari lodge environment. This position ensures accurate information flow efficient Front of House operations and consistent service excellence while maintaining the lodges standards and values.

• Deliver exceptional guest service through professional attentive and personalised interactions.
  
• Welcome guests warmly and ensure a smooth and efficient arrival experience.
  
• Manage guest departures accurately and professionally ensuring a positive final impression.
  
• Build and maintain positive guest relationships throughout their stay.
  
• Assist guests with enquiries relating to accommodation dining activities and lodge services.
  
• Conduct guest courtesy calls to ensure satisfaction and proactively resolve concerns where possible.
  

• Work collaboratively within the Front of House team to ensure smooth daily operations.
  
• Maintain clear and effective communication with all departments regarding guest requests and operational requirements.
  
• Prepare maintain and update daily operational sheets with accurate accommodation food & beverage and guest information.
  
• Retrieve and verify reservation and guest information from the property management system to ensure operational accuracy.
  
• Monitor and respond promptly to reception emails enquiries and guest requests.
  
• Review reservations daily and escalate discrepancies special requests or operational concerns to management where required.
  
• Complete all Front of House checklists accurately and within required timeframes.
  

• Obtain and record essential guest information prior to arrival including dietary requirements room preferences special occasions and travel details.
  
• Ensure guest confidentiality is maintained at all times.
  
• Adhere to lodge policies procedures safety standards and data protection requirements.
  
• Maintain high standards of professionalism grooming and presentation at all times.
  

• Strong verbal and written communication skills
  
• Excellent customer service and guest relations ability
  
• Strong organisational skills and attention to detail
  
• Ability to multitask and work under pressure
  
• Professionalism reliability and discretion
  
• Strong problem-solving and guest recovery skills
  
• Ability to work effectively within a team environment
  
• Cultural awareness and sensitivity
  

• Luxury safari lodge environment
  
• Remote and team-oriented working environment
  
• Shift-based role including weekends and public holidays
  
• Outdoor exposure and interaction within a wildlife environment
  
• Adherence to lodge safety procedures is essential
  

MUST SPEAK FRENCH

Previous experience in hospitality reception or guest relations preferred

Experience in a luxury lodge or hotel environment advantageous

Computer literacy and experience using reservation or property management systems preferred

Ability to work shifts weekends and public holidays

Salary R12000.00 a month

Live in with meals single accommodation

Medical aid contribution and pension fund

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