Foreign Exchange Teller

• Servicing customers with holiday or business-related travel requirements in line with company procedures
  
• Process transactions on companies point of sale system whilst up selling and cross selling company product service and digital channel offerings.
  
• Always provide excellent customer service to ensure customer retention promoting the company as a trusted brand in the industry.
  
• Attend to customer queries promptly and perform the relevant escalations where required until resolved.
  
• Remain up to date with office administration & general housekeeping
  
• Cash management disciplines including the daily reconciliation balancing control and accountability of all value as detailed in the operating procedures policies employment contract or amendments communicated from time to time
  
• Risk management and security protocols
  
• Ensure all cash is accounted for stocked into the point-of-sale system and always secured in the safe before leaving the branch
  
• Ensure all daily rates or as and when updates are deployed have updated correctly according to the new rate sheets and that the rate boards are on and displaying the correct rates
  
• Adherence to branch opening closing and End of Day procedures as per the operating procedures
  
• Ensure all registers are up to date and completed in full daily before leaving the branch
  
• Verify and ensure that all customer information and documentation is protected and always secured whether physical documentation or in a digital form and only used for the purpose intended as per company policy terms and conditions or relevant legislation i.e. POPIA
  
• Daily Tasks As per Branch opening and closing check list.
  
• All relevant registers must be kept up to date daily
  
• Identify and requesting of own training needs.
  

Requirements

• Grade 12
  
• Minimum 2 years relevant experience
  
• Sound computer skills
  
• Customer service orientated
  
• Flexibility in working hours and days