Field Services Optimisation Manager

Route Planning and Optimisation

• Design and implement optimised routing models for hygiene and pest control field technicians.
• Analyse route efficiency using operational data such as travel time fuel usage service duration and productivity.
• Apply geographic clustering techniques to improve route density and reduce unnecessary travel.
• Monitor adherence to planned routes and adjust plans in response to operational changes and service demands.

Work Planning and Scheduling Optimisation

• Develop daily weekly and monthly work plans that prioritise high-value clients and contractual services.
• Balance workloads across technicians to maximise utilisation and minimise idle time.
• Align scheduling with service level agreements (SLAs) client expectations and operational capacity.
• Identify inefficiencies in planning practices and implement scalable sustainable improvements.

Client Density and Service Frequency Analysis

• Analyse client distribution to optimise territory design and improve client density per route.
• Review service frequencies and recommend adjustments to improve profitability and service effectiveness.
• Identify opportunities to consolidate low-density areas and improve route economics.
• Support growth initiatives by aligning client acquisition strategies with operational capacity and route efficiency.

Continuous Improvement and Value Creation

• Apply industrial engineering methodologies to identify cost-saving opportunities related to fuel labour and time.
• Define and track key performance indicators (KPIs) for route performance technician productivity and service efficiency.
• Lead optimisation projects including improvements to routing systems and scheduling tools.
• Promote a culture of continuous improvement and data-driven decision-making within operations teams.

Technology and Data Enablement

• Leverage routing and scheduling systems to improve planning accuracy and automation.
• Analyse operational data such as service times completion rates and travel patterns to support decision-making.
• Collaborate with IT and Business Intelligence teams to develop dashboards and operational reports.
• Support the implementation and adoption of digital tools that enhance field service efficiency.

Stakeholder Engagement

• Work closely with Operations Sales and Regional Managers to align planning with business priorities.
• Provide data-driven insights to Sales teams on optimal client acquisition and territory strategies.
• Influence operational teams to adopt standardised optimised planning practices.
• Present findings insights and recommendations to senior leadership and key stakeholders.