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Field Service Manager
Job Location:
Job Location:
Cape Town - South Africa
Monthly Salary:
Not provided by the employer
Monthly Salary:
Posted:
18 June 2026 (30+ days ago)
Posted:
Application Deadline:
15 September 2026
Application Deadline:
Vacancies:
1 Vacancy
Vacancies:
Job Summary
Field Service Manager
Southern Suburbs Cape Town
About Our Client
Our client operates within the combustion boiler and industrial heating industry providing specialised solutions including burner systems boiler installations energy optimisation and combustion management services.
They work with industrial clients across multiple sectors focusing on efficiency safety compliance and innovative energy solutions (including gas and green energy systems).
This role is ideal for candidates with experience in boilers burners industrial heating or related engineering environments.
Southern Suburbs Cape Town
About Our Client
Our client operates within the combustion boiler and industrial heating industry providing specialised solutions including burner systems boiler installations energy optimisation and combustion management services.
They work with industrial clients across multiple sectors focusing on efficiency safety compliance and innovative energy solutions (including gas and green energy systems).
This role is ideal for candidates with experience in boilers burners industrial heating or related engineering environments.
Role Overview
The Field Service Manager is responsible for leading the service function ensuring that all installations commissioning maintenance and technical support are delivered efficiently and to a high standard.
You will oversee a team of technicians manage client relationships and play a key role in driving operational excellence service revenue and continuous improvement within the business.
This is a hands-on leadership role combining technical expertise team management and client engagement.
Key Requirements
Service Operations & Technical Delivery (Core Focus)
The Field Service Manager is responsible for leading the service function ensuring that all installations commissioning maintenance and technical support are delivered efficiently and to a high standard.
You will oversee a team of technicians manage client relationships and play a key role in driving operational excellence service revenue and continuous improvement within the business.
This is a hands-on leadership role combining technical expertise team management and client engagement.
Key Requirements
- Engineering qualification (BTech / National Diploma Mechanical preferred)
- Gas Practitioner Licence essential
- 810 years experience in an industrial/engineering environment
- 34 years experience with boilers and burners (installation & commissioning)
- Strong leadership and problem-solving skills
- Ability to issue COC certificates
- Working knowledge of boiler and combustion systems
- Electrical knowledge (ELC1/ELC2 advantageous)
Service Operations & Technical Delivery (Core Focus)
- Plan schedule and manage service maintenance installations and commissioning
- Oversee technicians and ensure high-quality technical execution and safety compliance
- Support fault finding diagnostics and system optimisation
- Ensure completion of preventative corrective and statutory maintenance
- Act as the primary client contact for service-related matters
- Maintain strong relationships and ensure excellent service delivery
- Provide clients with performance insights and system improvement recommendations
- Support and contribute to service revenue and SLA growth
- Identify opportunities to expand service offerings to clients
- Assist with technical presentations and solution proposals
- Drive development and rollout of BMS systems
- Support system monitoring reporting and optimisation initiatives
- Contribute to improving efficiency and energy performance
- Lead mentor and develop service technicians
- Ensure compliance with training safety and regulatory requirements
- Drive accountability and performance within the team
- Ensure accurate quotes invoicing and site reporting
- Oversee completion of COCs and project documentation
- Monitor system performance and provide structured reports
- Service delivery & operational efficiency
- Technical excellence in boilers and burners
- Client satisfaction and relationship management
- Revenue growth and service expansion
- Team leadership and performance
- Strong technical expertise in industrial heating / combustion systems
- Proven team leadership and management experience
- Hands-on organised and results-driven
- Client-focused with strong communication skills
- Able to balance technical operational and commercial priorities
Required Experience:
Manager
About Company
West Coast Personnel, Recruitment Agency Cape Town. We find employers the right candidates to enhance theirs staff complement with rigorous employee vetting.
