Field Service Engineer

Join our dynamic team at TOMRA Food as a Field Service Engineer where youll play a pivotal role in ensuring the seamless operation of our cutting-edge food sorting systems. Were seeking a highly skilled and motivated individual to take on the challenge of providing top-notch customer service encompassing commissioning operation testing integration optimisation maintenance training and repair activities primarily in France.

This role offers the perfect blend of hands-on work and independent problem-solving making it an ideal fit for a passionate engineering enthusiast. This role offers the perfect blend of hands-on work and independent problem-solving making it an ideal fit for a passionate engineering enthusiast. 

Role and Responsibilities:

• Efficiently deliver field service work to meet cost and time objectives.
• Ensure optimal performance of TOMRA Food sorting machines to exceed customer expectations.
• Diagnose and resolve equipment issues conducting necessary repairs.
• Collaborate with internal departments to enhance customer support processes.
• Conduct installations and adjustments to TOMRA Food equipment as required.
• Provide comprehensive training to customers on the operations and maintenance of our systems.
• Maintain accurate and detailed field reports to guide administrative follow-up procedures.
• Willing to travel abroad for at least 80% of the time based on a flexible schedule. This means it could be also during weekends or in holiday seasons. 

Qualifications :

• Bachelors degree in Electronics Electrotechnical Automation Industrial Maintenance or equivalent of minimum 3 years of experience in related field
• Fluent in English other languages are a plus.
• Proven experience in on-site preventive and corrective maintenance supporting industrial customers.
• Good understanding of IT networking and PC configuration.
• A valid drivers license.
• Ability to establish and maintain effective relationships with customers colleagues and management.

Additional Information :

Allowances & Benefits:

Work equipment including laptop and cell phone subscription provided
6-month probation period
Notice period according to the Basic Conditions of Employment Act
Annual leave: 21 working days (after 5 years continuous service an additional 5 days annual
leave provided)
Long service recognition: in accordance with TOMRA Jubilee policy
Travel Expenses: Daily Allowance in accordance with SARS regulations for work away from
home within South Africa and in other countries
Pension Fund Scheme: Liberty Life (5% company contributions)
Medical Aid & Mental Health Benefit policy cover: Discovery
On call Standby Allowance
Company Car provided: Fringe benefits tax applies detailed logbook for all travel and limited
private mileage in accordance with SARS
Life & Disability Insurance policy cover: Discovery

How to apply

If this sounds like you we would love to hear from you! All applications will be managed in the strictest confidence. 

TOMRA is proud to be an Equal Opportunity Employer and provides equal employment opportunities to all employees and applicants regardless of race color religion gender gender identity age national origin disability parental or pregnancy status marriage and civil partnership sexual orientation veteran status or any other characteristics. Reasonable accommodations will be made and will be provided as requested by candidates taking part in all aspects of the selection process. 

Remote Work :

Yes

Employment Type :

Full-time